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Lost ownership of Google plus page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi There,

 

I have a customer have lost ownership of G+ business page

This page was created under a person "Crystelle Topatan", She does not remember her email address to recover password.

She have shared this page with manager access to Kerwin Rae

 

Page link, https://plus.google.com/u/1/117510577555821494211

 

How can we transfer ownership to existing manager or find out what email address is the owner of this page so recover the password?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Lost ownership of Google plus page

Top Contributor
# 2
Top Contributor
the page in question (aka plus.google.com/117510577555821494211) is a brand page.
For brand pages there is no google-provided procedure to re-gain the ownership for it or to discover the credentials to have access to it
Only option is getting the actual owner transferring the ownership to an other account
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Lost ownership of Google plus page

Top Contributor
# 2
Top Contributor
the page in question (aka plus.google.com/117510577555821494211) is a brand page.
For brand pages there is no google-provided procedure to re-gain the ownership for it or to discover the credentials to have access to it
Only option is getting the actual owner transferring the ownership to an other account
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Lost ownership of Google plus page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

Thank you for your quick reply.
Is there anyway to find out what email address is owner of this page?

This page has YouTube channel liked to it, we need to gain ownership of this YouTubeChannnel.
Only way I know is to transfer the G+ page ownership and it will give ownership of YouTube channel as well.

Re: Lost ownership of Google plus page

Top Contributor
# 4
Top Contributor
Hi Krunal,

Unfortunately there's no way to find the email address of the owner of the page.

Priya Chandra, Google My Business Top Contributor
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Re: Lost ownership of Google plus page

Top Contributor
# 5
Top Contributor
I'm not aware a general working method to find out the credentials.
You can try post some comments of course (if applicable) hoping the owner
get any notification and will then contact you
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile