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Lost control of my business in Google

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# 1
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I used to own the American University My Business account, but it seems to have been flagged as a duplicate, and now it shows our School of Professional and Extended Service's listing instead of the American University one when you google "american university". I have also lost control of the university's YouTube account as well.

 

This happened once before with our School of Public Affairs, but I was able to resolve that more easily. Now, I'm stumped as to where to begin. I requested access to the duplicate, which now it claims is American University at the Katzen Arts Center, but the person who owns that page has not yet responded.

 

Can someone help me untangle this web?

 

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