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Linked to Wrong Wikipeida Page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I work for Tameside College.

We have a sister college called “Clarendon Sixth Form College” in Ashton-under-Lyne.

On Google, our business information is showing details from “HYDE Clarendon Sixth Form College”, which is a college we used to run in Hyde which is now closed.

 

How can we remove the link to the wrong Wikipedia page?

 

Capture2.JPG

 

 

Clarendon Sixth Form College
Camp Street
Ashton-under-Lyne
OL6 6DF

Tel: 0161 908 6800

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Tc B
July 2017

Linked to Wrong Wikipeida Page

Top Contributor
# 2
Top Contributor

your request is bit confusing for me:

 

your screen grab shows two different things and you seem confueing them (belonging together) 

Its the left side (top shown) genuine result for a website

and

the right side shown knowldege panel. 

 

If we search for

"Clarendon Sixth Form College
Camp Street
Ashton-under-Lyne
OL6 6DF"

we get  mainly at the right side a knowledge graph for the college and it's IMO allright (exept of the "Hyde" in front of the name)But its the knowledge graph for the "Clarendon Sixth Form College" as you can see clicking th little maplet or the link "4 reviews"

BUT - I admit it very much depends on the languange userinterface.

 

In the German or in the French Userinterface the knowledge graph is the normal and pretty GMB knowledegraph

 

Check it your self for French 

https://www.google.com/search?q=Clarendon+Sixth+Form+College+Camp+Street+Ashton-under-Lyne+OL6+6DF&h...

or  

for German:

https://www.google.com/search?q=Clarendon+Sixth+Form+College+Camp+Street+Ashton-under-Lyne+OL6+6DF&h...

 

Its ok (except the "Hyde")

Now take a look on 

https://www.google.com/search?q=Clarendon+Sixth+Form+College+Camp+Street+Ashton-under-Lyne+OL6+6DF&h...

 

It shows a wikipedia related knowlede graph rather then a GMB knowledge graph.

 

facit: there are two issue to escalate to Google (and I will do this for you):

 

A#  shwoing the name as "Hyde Clarendon Sixth Form College" rather the correct name "Clarendon Sixth Form College"

Ths happes for all three userinterfaces I tried: English, French & German

B# why is the knowledge Graph in the English userinterface not at all a GMB Knowledege Graph while it is a proper GMB knowledge graph for NON-English  Userinterfaces? 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Tc B
July 2017

Linked to Wrong Wikipeida Page

Top Contributor
# 2
Top Contributor

your request is bit confusing for me:

 

your screen grab shows two different things and you seem confueing them (belonging together) 

Its the left side (top shown) genuine result for a website

and

the right side shown knowldege panel. 

 

If we search for

"Clarendon Sixth Form College
Camp Street
Ashton-under-Lyne
OL6 6DF"

we get  mainly at the right side a knowledge graph for the college and it's IMO allright (exept of the "Hyde" in front of the name)But its the knowledge graph for the "Clarendon Sixth Form College" as you can see clicking th little maplet or the link "4 reviews"

BUT - I admit it very much depends on the languange userinterface.

 

In the German or in the French Userinterface the knowledge graph is the normal and pretty GMB knowledegraph

 

Check it your self for French 

https://www.google.com/search?q=Clarendon+Sixth+Form+College+Camp+Street+Ashton-under-Lyne+OL6+6DF&h...

or  

for German:

https://www.google.com/search?q=Clarendon+Sixth+Form+College+Camp+Street+Ashton-under-Lyne+OL6+6DF&h...

 

Its ok (except the "Hyde")

Now take a look on 

https://www.google.com/search?q=Clarendon+Sixth+Form+College+Camp+Street+Ashton-under-Lyne+OL6+6DF&h...

 

It shows a wikipedia related knowlede graph rather then a GMB knowledge graph.

 

facit: there are two issue to escalate to Google (and I will do this for you):

 

A#  shwoing the name as "Hyde Clarendon Sixth Form College" rather the correct name "Clarendon Sixth Form College"

Ths happes for all three userinterfaces I tried: English, French & German

B# why is the knowledge Graph in the English userinterface not at all a GMB Knowledege Graph while it is a proper GMB knowledge graph for NON-English  Userinterfaces? 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Linked to Wrong Wikipeida Page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for looking at this for us.

The word "Hyde" in the knowledge panel is the main problem, as the college is no longer in Hyde and this is causing confusion to visitors.

If you could resolve this it would be a great help.


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Please consider the environment - do you really need to print this email?

The contents and any attachments of the email are confidential and intended only for the named addressees. Any other use of the message or attachments by any unauthorised person is strictly prohibited, unless stated to the contrary. Tameside College is not responsible for changes made to the message after it has been sent.

Linked to Wrong Wikipeida Page

[ Edited ]
Top Contributor
# 4
Top Contributor

@Tc B

I escalated the issue to Google now: ( # 641 )

 

(thanks @TC B for making me aware about a new instance of the forum software bug mentioning the wrong users while tagging an other one as intended)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Linked to Wrong Wikipeida Page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi @Helmut Geissler

 You mentioned wrong TCB.

 

Thanks....

Re: Linked to Wrong Wikipeida Page

Top Contributor
# 6
Top Contributor

@Tc B

 

its fixed now

congratulations

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Linked to Wrong Wikipeida Page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

That's Great. Thank you for your help with this.