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Knowledge Panel displaying incorrect information.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Business:Grindrod Limited

Address:4th Floor, Grindrod Mews, 106 Margaret Mncadi Ave, Durban Central, Durban, 4001, South Africa

Tel +27 (0) 31 304 1451

https://goo.gl/maps/7wzDPmZ4g972

 

When Googling(https://www.google.com/search?q=grindrod+limited&ie=utf-8&oe=utf-8&client=firefox-b-ab&gfe_rd=cr&dcr...) grindrod limited the knowledge panel displays the wrong CEO and I can't figure out how to rectify this, as even on the website the information was updated months ago.

 

However, when viewing the business from the GMB locations panel it displays all the correct information.

Please can I get some assistance with rectifying this?

1 Expert replyverified_user

Knowledge Panel displaying incorrect information.

[ Edited ]
Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi @Alison B

 

Is this issue still occurring or has your issue been resolved ? if the issue still occurring reply back so its known.

If your issue has been resolved please close off this thread by marking it as solved. 

Thank you.

Knowledge Panel displaying incorrect information.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have no idea what this query is and I certainly didn't post it. Very confusing!

Knowledge Panel displaying incorrect information.

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

Sorry @Alison B sometimes the forum tags the wrong person with the same name. 

Knowledge Panel displaying incorrect information.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Phew! I thought I'd been hacked.

Re: Knowledge Panel displaying incorrect information.

Top Contributor
# 6
Top Contributor

HI @Alison B

 

The information box you indicated in the search results is curated by programs and does sometimes get it wrong.This box is not from the Google My Business suite, and you cannot correct it yourself.  This also indicates there is an authoritative site out there on the web that also has incorrect info.  If you can find and correct that, it reduces the chance the programs will come back around again and change corrected info.

 

Getting this fixed is not always easy, so if you can point me to a place where I can provide Google with the correct information, I'll see if I can get someone to have a look at it.

 

 


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Margaret O · Google My Business Top Contributor

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