AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
2.4K members online now
2.4K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Knowledge Graph is showing some other brand as my official website under its Ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hi, My brand is "The Ummed Jodhpur" and when I search the name in the Google, a knowledge graph comes up. This is a hotel hence the knowledge graph is showing room rates from different websites under the Ads- Check Availability section. 

 
Here Google is showing one another hotel The Umed, which is not my hotel neither the correct brand name as the official website of The Ummed Jodhpur Hotel.
 
I have all the required ownership to edit the knowledge graph of this brand, but I can't edit the data under the Ads -> Check Availability section. The fake brand website is reflecting poorly on my brand.
 
How can I reach Google and have this fixed?
 

 

1. Full business name - The Ummed Jodhpur
2. Current business address - Banar Road, Jodhpur, Rajasthan - 342027
3. Current telephone number - +91 291 6621111 | + 91 92510 07184
4. Google Maps URL - https://www.google.com/maps/place/The+Ummed+Jodhpur+Hotel/@26.321315,73.1159893,17z/data=!3m1!4b1!4m...

5. Website (if applicable) - http://www.ummedhotels.com/jodhpur/

1 Expert replyverified_user

Re: Knowledge Graph is showing some other brand as my official website under its Ads

Top Contributor
# 2
Top Contributor

Sorry @Mridu B for my ignorance

But I don't understand your issue.

Supposed the provided GMaps URL is your listing  its about a brand "The Ummed Jodhpur Hotel"

and its Knowledge panel is linked here pretty correct:

 

https://www.google.com/search?q=The+Ummed+Jodhpur+Hotel,+Jaipur+Highway,+Banar+Rd,+Prem+Nagar,+Jodhp...

 

About what other knowledge Panel are you talking?

Or other question:

About what GoogleMyBusiness listing not being the above mentioned URL or not being https://www.google.co.uk/maps?cid=4791285007218164334  are you talking?

Can you provide your GoogleMyBusiness URL as per your Dashboard?

(please extract the GoogleMaps URL while in the edit mode of your dashboard under "published on") 

Thanks

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge Graph is showing some other brand as my official website under its Ads

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Dear @Helmut Geissler

 

Kindly notice in the image I have uploaded. Within the knowledge panel, below the phone number, Google is showing - Ads: Check Availability followed by the rates of out hotel rooms in various travel booking websites. 

 

Among those, the second link showing is not our website (rounded in red) but has been mentioned as official website by Google. This is some other hotel which is using our brand name with a spelling mistake, and for some reason Google is showing that website as official website.

 

My Search Link

My Official Website

The other website which is showing as the official website under Check Availability 

 

Knowledge Graph is showing some other brand as my official website under its Ads

Top Contributor
# 4
Top Contributor

HI @Mridu B

 

unfortunately your screenshot in your firts post have been such a bad quality that I was not able to even read what you circled in red.

 

Based on your last provided links and especially the 

Search Link I understand your issue now much better.

 

Your first red circled link "The Ummed Jodhpur Hotel" is infact linked to 

https://hotels.eglobe-solutions.com/theumed/Booking/Room_v4/44431?startDate=2018-02-05&numNights=6 which is the booking site of http://www.theumed.com/index.php

 

Have you tried contacting  business support regarding this error of their Knowledge panel already?

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge Graph is showing some other brand as my official website under its Ads

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi @Helmut Geissler

 

I have submitted a couple of forms and have spoken with a Google representative too. But they are saying that we need to contact the third party and ask them to fix this. I'm not sure what the third party would do. they are using a different brand name - The Umed, they are not using The Ummed on their website.

Knowledge Graph is showing some other brand as my official website under its Ads

Top Contributor
# 6
Top Contributor

ok @Mridu B

 

I escalated it to Google

 

FMI # 910

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge Graph is showing some other brand as my official website under its Ads

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thanks @Helmut Geissler for your help. Our team also tried contacting the third party and presently the link is not showing anymore.