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Issue trying to Request Access to my business in Google My Business

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# 1
Visitor ✭ ✭ ✭
I keep running into an issue when trying to Request Access to The Hotel Hershey. We believe it's likely that someone else, somewhere in the company might have access to it. However, we have no idea who this might be. So, we are trying to Request Access. However, I keep getting an error when attempting to request access (attached). 
 
 request-access-error.jpg
1 Expert replyverified_user

Re: Issue trying to Request Access to my business in Google My Business

Top Contributor
# 2
Top Contributor

Hi @Ashley M M

 

I managed to request without any issues. (Since Removed)

 

I think this may be a temporary glitch.

 

However I see that the actual website is running Google Analytics and I assume Google Search Console.

 

Please try logging into the GMD dashboard >> https://business.google.com/manage/

With the account associated with the Google Analytics

 

1) The business lisiting could be associated with this account, in which case you can just add your account as a manager and manage it this way.

 

2) If the business listing is not in the same account dashboard, try request ownership from this account. Once access granted / transferred you can assign yourself as a manager and manage from your account.

 

 

 



Tim Capper, Google My Business Top Contributor
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Issue trying to Request Access to my business in Google My Business

Visitor ✭ ✭ ✭
# 3
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Hi @Tim Capper,

 

Thank you for your reply. I am getting the same error today. I've been getting that same error for over a week now. I'm curious how you were able to request access without any issue. 

 

Anyway, to your point about logging in with the account associated with Google Analytics for the site...it would be my same account (asmmiller@hersheypa.com). We each use our @hersheypa.com to access Google Analytics. 


I'm not sure what to do at this point to gain access. 

Re: Issue trying to Request Access to my business in Google My Business

Top Contributor
# 4
Top Contributor

Hi @Ashley M M

 

So to clarify, you logged into the Google Analytics account and it was not there or in there ?

 

Did you attempt to request ownership via the GA account ?

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Issue trying to Request Access to my business in Google My Business

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi @Tim Capper,

 

The Google Analytics account is the same account I'm using for GMB (asmmiller@hersheypa.com). TheHotelHershey.com shows up in my Google Analytics accounts. Hopefully that makes sense... 

Re: Issue trying to Request Access to my business in Google My Business

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

temp_screenshot.jpg

Re: Issue trying to Request Access to my business in Google My Business

Top Contributor
# 7
Top Contributor

Hi @Ashley M M

 

Thanks.

 

And when you go to the dashboard >> https://business.google.com/manage/  and select to add location >> then attempt to claim ownership.

 

Google My Business.png

 

 

Is it still providing the error ?

 

Please check and if it is, I will try and send to ownership team.

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Issue trying to Request Access to my business in Google My Business

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@Tim Capper Yes I am still getting the error even when I follow those steps. Here are the screenshots following those steps. 

 

1.jpgAttempting to add the location.2.jpgNote telling me the location is already owned/already verified3.jpgThe error, yet again.

Re: Issue trying to Request Access to my business in Google My Business

Top Contributor
# 9
Top Contributor

Hi @Ashley M M

 

Okay will send this up the chain.

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Issue trying to Request Access to my business in Google My Business

Visitor ✭ ✭ ✭
# 10
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Thank you @Tim Capper I appreciate it!