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Invalid Review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys, 

 

Someone has left a two star review with no comments on my business page; it has been left in error as I do not know the reviewer and we've never completed any work for them... is there any way that this can be deleted?

 

Many thanks

Invalid Review

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Kieran- I hate to be the bearer of bad news, but to the best of my knowledge, if it is just a star review and no written review attached to it, it is close to impossible to have it removed, because "it doesn't violates Google's Guidelines".  The best I can do is suggest that you leave a professional response, to the two star review, this way anyone reading the reviews can see your willingness to resolve any issues this "client" had and it will also show that you care as a business.