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Incorrect Wikipedia content being displayed

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When searching for our business (Fairline Yachts) in Google, incorrect Wikipedia content is being displayed. Content from: https://en.wikipedia.org/wiki/Fairline_Boats is being pulled in as opposed to content from: https://en.wikipedia.org/wiki/Fairline_Yachts_Ltd.

 

Can someone help us report this to the Google team to have it resolved?

 

Thanks

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Miles M
March

Incorrect Wikipedia content being displayed

Top Contributor
# 9
Top Contributor

Google came back  with th message the  KP discrepancy you are complaining about is not  GMB  related as it is   a brand  KP  -as such it is out of scope for Google My Business. 

 

The only optin to get ist fixed is using the feedback option as you already did.

 

Now I'm recommending to get as many of other users as possible to send a feedback regarding the wrong  KP

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Incorrect Wikipedia content being displayed

Top Contributor
# 2
Top Contributor

below the  wrong wikipedia based knowledge panel (KP) thereis a  link "feedback"

 

Please use this feedback link to describe your concern

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect Wikipedia content being displayed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Helmut, we've tried this over a number of months but no change so far. Is there any way to escalate it?

Incorrect Wikipedia content being displayed

Top Contributor
# 4
Top Contributor

@Miles M

Maybe I could escalate it.

 

But I need at least your GMB specifications:


1. Business Name
2. Business Address
3. Business Phone number
4. Maps URL
5. Website

Once I have that information, ​I​'ll do my best to help. 
Thanks!

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Incorrect Wikipedia content being displayed

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

thanks @Helmut Geissler, details as follows:

 

  1. Fairline Yachts Ltd
  2. Nene Valley Business Park Oundle Peterborough PE8 4HN
  3. 01832 273661
  4. https://www.google.co.uk/maps/place/Fairline+Yachts+Ltd/@52.482674,-0.4623587,17z/data=!3m1!4b1!4m5!...
  5. https://www.fairline.com

 

Correct wikipedia page: https://en.wikipedia.org/wiki/Fairline_Yachts_Ltd.

Re: Incorrect Wikipedia content being displayed

Top Contributor
# 6
Top Contributor

@Miles M

to  be sure I understood it all very correctly

 

If searching  for "Fairline Yachts Ltd" or "Fairline Yachts" we get this wikipedia based knowledge panel (KP) - its not at all a GoogleMyBusiness KP:

 

Screenshot 2018-03-21 at 21.17.30.pngBut this KP isn't based on  an wikipedia article about "Fairline Yachts Ltd" 

 

It is based on (and linked via " Wikipedia" to "Fairline Boats") rather  then  to Wikipedia's article of   "Faireline Yachts Ltd"

 

Is this th issue and  am  I understanding it correctly?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Incorrect Wikipedia content being displayed

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@Helmut Geissler 

 

Yes, that's the issue, that the KP links to https://en.wikipedia.org/wiki/Fairline_Boats rather than https://en.wikipedia.org/wiki/Fairline_Yachts_Ltd.

 

Would be great if you can escalate this for us. If not, can you suggest any steps to remedy other than using the Feedback tool as we've tried that a number of times?

 

Thanks

 

Incorrect Wikipedia content being displayed

Top Contributor
# 8
Top Contributor

@Miles M

 

This is my escalation link (its FMY  & reference only)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Miles M
March

Incorrect Wikipedia content being displayed

Top Contributor
# 9
Top Contributor

Google came back  with th message the  KP discrepancy you are complaining about is not  GMB  related as it is   a brand  KP  -as such it is out of scope for Google My Business. 

 

The only optin to get ist fixed is using the feedback option as you already did.

 

Now I'm recommending to get as many of other users as possible to send a feedback regarding the wrong  KP

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrect Wikipedia content being displayed

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thanks @Helmut Geissler I'll try and get as many users as possible to request a change.

 

Thank you for all your help