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Identifying google business account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Sealink Marine
2. 12 Heland Pl, Braeside VIC 3195
3. (03) 9587 5999
4. https://plus.google.com/+sealinkmarine

Hi Team,

 

I represent a local Google business which is having difficulty determining which
Google account is associated with their Google Listing. When you search
their business name http://bit.ly/2icMJSH the business appears.

However they’re unable to modify their details without knowing which account
it is linked to, or if they have access to such account.

 

Can you assist?

Regards,

 

Matthew

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author NybbleIT S
January 2017

Identifying google business account

Top Contributor
# 2
Top Contributor

Hi Matthew

 

Unfortunately there's no way for us to provide that information to your clients. However, if they follow the steps here: https://support.google.com/business/answer/4566671?hl=en&ref_topic=4854130 to regain control over their listing, then they should (as part of the process) see a partial email address come up - indicating who currently owns the listing.

 

if they are able to identify taht email address, and have access to its account details then all good, they can use that information to log into the relevant GMB dashboard (Business.google.com/manage). If they can not identify the address then they should just follow through the process to regain control from the current listing owner.


Priya Chandra, Google My Business Top Contributor
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