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I've totally lost old Google business email access

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My problems are 2 fold. 

 

1. I am the owner of Senua Hydroponics - https://www.google.co.uk/maps/place/Senua+Hydroponics/@53.426135,-2.9900582,15z/data=!4m2!3m1!1s0x0:...

 

We have changed from  our senua-hydroponics.co.uk domain to a.com one but I can't change this in Google places as I have lost all original account details ( I set up these pages some years ago but have lost details)

 

2. www. senua-hydroponics.co.uk expired and was hijacked by Chinese company. Now all links on our hydroponics store show a stupid hacked Chinese company websiteinstead of the correct one www.senua-hydroponics.com

 

I have requested to transfer ownership to my current google account but it looks like I am talking to myself. As I am the owner I have just lost the login details. If I knew the original google account login there is a chance I could log in and change it

2 Expert replyverified_user
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Accepted Solutions
Marked as Best Answer.
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Accepted by Manoj S (Google Employee)
April 2016

Re: I've totally lost old Google business email access

Top Contributor
# 2
Top Contributor

Hi @Sat M

 

You can regain ownership of your Google+ listing by following the steps in this help article: https://support.google.com/business/answer/4566671?hl=en

 

Regarding the issue of your website being hacked, that is more a Webmaster issue and I recommend posting that question in their forum: https://productforums.google.com/forum/#!forum/webmasters


Priya Chandra, Google My Business Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: I've totally lost old Google business email access

Top Contributor
# 2
Top Contributor

Hi @Sat M

 

You can regain ownership of your Google+ listing by following the steps in this help article: https://support.google.com/business/answer/4566671?hl=en

 

Regarding the issue of your website being hacked, that is more a Webmaster issue and I recommend posting that question in their forum: https://productforums.google.com/forum/#!forum/webmasters


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
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Re: I've totally lost old Google business email access

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have tried to regain ownership but as I am the owner I have just lost all login details I am hitting a dead end. ( I have to wait 5 days for the owner to reply which won't happen as I am the owner)

I think I included our company phone number on the account but every time it says calling to send confirmation code nothing happens.

Is there no way the post card could be sent out again so I can confirm ownership?

I own too businesses on this account

Re: I've totally lost old Google business email access

Top Contributor
# 4
Top Contributor
Hi

Once Google finishes their checking, if they do not receive any response from the owner (which I realise is you and so there will be no response), then you will receive an email notification on your new account giving you access to the page.

There isn't any other way to regain access to the page, as otherwise that would open the floodgates to scammers or unscrupulous companies looking to control business listings.

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
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I've totally lost old Google business email access

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi there, in my case is that i use my personal gmail account and claim my business then i lost control of my personal email after a week as it was hacked. now i am trying to use my company registered gmail to claim the business and to refresh my ads on google but was unsuccessful. Since i am the admin of our website with little knowledge on computer, what's the best approach on my issue.

thank you so much for helping.

I've totally lost old Google business email access

Top Contributor
# 6
Top Contributor

@Anli W

 

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

I will close this very old thread for new replies now.

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile