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I've totally lost old Google business email access

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello there, 

https://www.google.com/maps/place/Archiden+Interior+%7C+Top+Interior+Firm+in+Dhaka/@23.776996,90.416...

 

This is my client's business listing that I created back in 2013. Last year, my harddrive crash and thus lost of it's credential from my laptop. Now the client ask to change his business location, but I just remember the gmail ID. Trying to recover, but there were no recovery email or phone. Now I'm just stucked !!

 

I already tried several recovery options but nothing is working :( 

Now how can I reclaim that listing into the new account? I've the website access, mobile number which is in that list and webmaster access to ensure I was the previous real owner. The business is now in ranked. So what should I do now? Please assist me.

 

Thanks in advanced
Tareq 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Tareq H
January 2016

Re: I've totally lost old Google business email access

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

 

Good Afternoon Tareq,

 

Log into your new Google account. And then follow instructions below to request admin rights.

 

Visit this page, https://business.google.com/manage/#/list, and then choose Add a single location. (If for some reason you can't access the page, visit this page, https://business.google.com/manage/, choose Locations, then click the menu button, located directly beside Google My Business and then choose Add a single location.)

 

gmb1.png

 

Which will take you to the following page, enter the business name (as displayed in the G+ listing).

 

gmb2.png

 

Choose the business which will take you to the following page.

 

gmb3.png

 

Click the arrow, which will take you to the following page.

 

gmb4.png

 

And then click the Request admin rights button. When you follow this process Google emails the current owner asking them to contact you - in this case the email will be coming to you but of course you won't be able to retrieve it - no worries, after clicking the request button wait about a week and then arrange a live chat with a Google representative, explain the situation and request ownership of the listing.

 

Let us know if you run into any difficulties.

 

Grace

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Tareq H
January 2016

Re: I've totally lost old Google business email access

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

 

Good Afternoon Tareq,

 

Log into your new Google account. And then follow instructions below to request admin rights.

 

Visit this page, https://business.google.com/manage/#/list, and then choose Add a single location. (If for some reason you can't access the page, visit this page, https://business.google.com/manage/, choose Locations, then click the menu button, located directly beside Google My Business and then choose Add a single location.)

 

gmb1.png

 

Which will take you to the following page, enter the business name (as displayed in the G+ listing).

 

gmb2.png

 

Choose the business which will take you to the following page.

 

gmb3.png

 

Click the arrow, which will take you to the following page.

 

gmb4.png

 

And then click the Request admin rights button. When you follow this process Google emails the current owner asking them to contact you - in this case the email will be coming to you but of course you won't be able to retrieve it - no worries, after clicking the request button wait about a week and then arrange a live chat with a Google representative, explain the situation and request ownership of the listing.

 

Let us know if you run into any difficulties.

 

Grace

Re: I've totally lost old Google business email access

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

p.s. Forgot to mention, according to Google's guidelines (Business Information ➔ Name), adding additional information to the business name is not permitted therefore I recommend removing Top Interior Firm in Dhaka.

Re: I've totally lost old Google business email access

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks a lot Grace for your great solution. I just follow your guideline and hope will fix this issues very soon :)

I've totally lost old Google business email access

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I'm been denid access to my old and first gmail account.

 

I've totally lost old Google business email access

Top Contributor
# 6
Top Contributor

@Philippe A

 

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

I'll close this very old thread for new rplies now.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile