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I need help!----claim request always showed no valid and no appeal button

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# 1
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Listing #1

Name: Mee Garden

Address: 13 Polly Drummond Shopping Center, Newark, DE 19711, USA
Phone: (203) 227-5125
Website:   www.meegarden.com
Maps URL:
 
Listing #2
Name: Hometown Chinese Restaurant
Address: 3105 Texas Ave #500, Bryan, TX 77802, USA
Phone: 979-779-8885
Maps URL: 
 
 
 
Issue:
We requested owner access to the above two listings on November 9, 14 and 21,2017 .Each time we received a confirmation email and said we need to wait for 7 days for the current owner reply.But after 7 days when I go back to the original confirmation email ,it shows request no valid and there is no options to appeal or verify the listing.
 
 
We have contacted GMB Support on multiple occasions via phone, email, and live chat, but are not getting any results. They said the current owner denied and we need to request again ,but unlike before there is no denied email received,and the confirmation email just said the request is no valid.Is there anyway to solve this issue???
2 Expert replyverified_user

Re: I need help!----claim request always showed no valid and no appeal button

Top Contributor
# 2
Top Contributor

Hi @zhang f

 

Are the the real world owner or from Chinese Menu ?



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

I need help!----claim request always showed no valid and no appeal button

Top Contributor
# 3
Top Contributor

@zhang f

adding a question to waht @Tim Capper already asked (its about the second listing):

Why the heck redirects the specified Website: http://www.hometownbyran.com/  in your starting post to http://www.averyobgyn.com/?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

I need help!----claim request always showed no valid and no appeal button

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# 4
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Hi,

I am current owner , not from Chinese Menu or other party ,you can call our business to confirm that ,so I wonder what should I do now?

I need help!----claim request always showed no valid and no appeal button

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

Hi,

I am current owner , not from Chinese Menu or other party ,you can call our business to confirm that ,thank you !

I need help!----claim request always showed no valid and no appeal button

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆

Hi,

I am current owner , not from Chinese Menu or other party ,you can call our business to confirm that ,thank you !

Re: I need help!----claim request always showed no valid and no appeal button

Top Contributor
# 7
Top Contributor

Hi @zhang f

 

Calling the business would be a little pointless don't you think, as one is in Texas and the other in Delaware.

 

Apply for ownership transfer.

 

If their is no reply to your request in 7 days then ownership is transferred.

If the current owner denies your request - in the email there is an Appeal link where you can appeal with all the business documentation

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership