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I can't access my company Google account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The guy who set up our company Google account has left and won't supply the password in order that we can access the account and change settings or edit it.

Is there a way to get access and change the user name and password?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Andy M
September 2016

Re: I can't access my company Google account

Top Contributor
# 2
Top Contributor

Hi @Andy M

 

When you say account, do you mean your Google business page?

 

If so you need to start the request ownership process of the Business Page then after 7 days you can contact business support.

 

They will need to verify that you are indeed the rightful owner of the business.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Andy M
September 2016

Re: I can't access my company Google account

Top Contributor
# 2
Top Contributor

Hi @Andy M

 

When you say account, do you mean your Google business page?

 

If so you need to start the request ownership process of the Business Page then after 7 days you can contact business support.

 

They will need to verify that you are indeed the rightful owner of the business.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: I can't access my company Google account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the information Tim, I managed to speak to Google by telephone, they were very helpful and sorted everything for me.

Regards

Andy