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How to merge Google place page with Google brand page?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have tried merging Google place page with Google brand page(using this guide, https://support.google.com/business/answer/6010825?hl=en) but it is giving me error(in red box on top of the page, please try again later).

 

Further, I have spoken to Google+ business support team and I have been advise that they can not help as both pages have been created into two different account one in gmail account and another one is GAPPS account.

 

Google place page was created by Google when business was verified with Google under GAPPS account.

And G+ brand page was created under b.........d@gmail.com account and ownership was transferred to GAPPS account that is why I was getting error.

 

 

Is there any way we can merge these two? if now what other things should I try?

 

2 Expert replyverified_user

Re: How to merge Google place page with Google brand page?

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

Support is correct and I have the same muddle. You have to log in to Google with the business email in order to create a brand page.

Re: How to merge Google place page with Google brand page?

Top Contributor
# 3
Top Contributor

Hi @Krunal P

 

Can you provide the URLs for both your Google+ pages please?


Priya Chandra, Google My Business Top Contributor
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Re: How to merge Google place page with Google brand page?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Priya C,

Following page has been created by Google when customer have verified his business with Google+ (This page shows under Locations, see screenshot at bottom)
https://business.google.com/b/114011678444954996011

Customer have created following page(YouTube is linked with this page, This page shows under Brand Pages)
https://business.google.com/b/112236042427713303334

Page 1
https://drive.google.com/a/itgenius.com.au/file/d/0B3yuSNsIb4ROV01vRE1ibnRfTzQ/view
Page 2
https://drive.google.com/a/itgenius.com.au/file/d/0B3yuSNsIb4ROcWl6aUkxZHlSUnc/view

Re: How to merge Google place page with Google brand page?

Top Contributor
# 5
Top Contributor
Hi,

So looking at your screenshots it appears both pages are in the same account - before we go any further, can you please confirm that the account owns both pages (and is not just a manager?).

You can check that by clicking on 'Manage location' / 'manage page' and then selecting Managers from the left hand side menu. If the account does not own both pages, then they need to be made an owner - which takes about 24 hours.

Priya Chandra, Google My Business Top Contributor
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Re: How to merge Google place page with Google brand page?

Top Contributor
# 7
Top Contributor
Thanks for those screenshots Krunal.

If you have logged in as the owner, and attempted to follow the steps here: https://support.google.com/business/answer/6010825?hl=en (select the second option) and are still getting the error message, then please provide a screenshot (I know, another one!) showing the error message when you hit it.

Priya Chandra, Google My Business Top Contributor
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Re: How to merge Google place page with Google brand page?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Priya,

I have used this guide, please see screenshot of error message that I am getting.
https://drive.google.com/file/d/0B3yuSNsIb4ROd19jS19mUWhZXzA/view?usp=sharing

Re: How to merge Google place page with Google brand page?

Top Contributor
# 9
Top Contributor
Hi Krunal,

You've been very patient and I really appreciate it - unfortunately I can't duplicate your error, but I will escalate it to my Community Manager to see if there have been other reports of this issue.

Priya Chandra, Google My Business Top Contributor
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Re: How to merge Google place page with Google brand page?

Top Contributor
# 10
Top Contributor

Hi @Krunal P

 

I've asked the other TCs about this issue and at the recommendation of @Helmut G can you please click on the 'view' link next to "This page is connected to GMaps" and then provide a screenshot of what you see next?

 

Just trying some more troubleshooting!

 

Also, I should have asked earlier, but have you tried clearing cache or using another browser? And if so, are you still getting the same error message?


Priya Chandra, Google My Business Top Contributor
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