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How to get access to business listing if you don't know who set it up?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to help my client update his business listing, however he does not remember who originally set it up or with what email address. I've tried all the email addresses he has given me and none of them give me access. They simply set up a new business listing. How do we gain access to the current listing? It's got reviews on there he doesn't want to lose by setting up a new listing.

 

I have used all the tutorials for requesting ownership - each time it has the question 'do you know the email address of the person who set up the original listing?' and only has 'yes' as a radio button response. There isn't a 'no' option to select. We have added a new listing and verified it as per the tutorial, but there is no 'owner conflict' dialog box appearing.

 

Would really appreciate some help. Business is Gecco Blinds: https://goo.gl/maps/WWPSEFV6A332. The client does not have a business address, as there is no storefront. Thank you.

 

 

How to get access to business listing if you don't know who set it up?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

This is the new listing that was created when we were trying to gain access: https://goo.gl/maps/T94ovHVFmGx

How to get access to business listing if you don't know who set it up?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have the same problem and i have lost 90% of my business because of this.