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How do I gain access to old account?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm the owner of humblebee candles. Box 522 Hepburn S0K S0K1Z0. 13062809612. 

https://goo.gl/maps/kyaNGH3pTGo

Www.humblebeecandles.weebly.com

 

I set up a business listing for humblebee candles a couple years ago but I lost my gmail email password, and could never recover it. That also means I can't get into my business account now. I tried setting up a new account with my new gmail address and have a new verification code coming, but it may be denied as there will be 2 accounts with the same name. How do I delete the old one? (Or gain access to It?)

How do I gain access to old account?

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

@Brittany F

 

You can follow the directions in the link to request ownership of your old business listing. The previous owner can reject your request but since the previous owner is you and you don't even have access to that email - that clearly won't be an issue. It will take about 7 days and you'll be able to access the account from your new email. 

 

https://support.google.com/business/answer/4566671?hl=en

 

Since you already started the process on a new listing you're going to have a duplicate listing problem. Here's another article with some instructions on handling it

 

https://www.sterlingsky.ca/the-proper-way-to-deal-with-duplicates-in-google-my-business/