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Hijacked by beyond Menu

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Please,I need help

I am the business owner got hijacked from BeyondMenu for more than a month.I requested transfer ownership twice already but I got rejected again and again.Please anyone can suggest me how to do for this case?

Thank you

 

1. Full business name :Giggling Rice Thai
2. Current business address: 1009 beacon St. Brookline MA 02446 
3. Current telephone number: 617-232-9888
4. Google Maps https://www.google.com/maps/place/Giggling+Rice+Thai/@42.345706,-71.1092477,17z/data=!3m1!4b1!4m5!3m...
5. Website (if applicable)https://www.toasttab.com/gigglingrice/

1 Expert replyverified_user

Hijacked by beyond Menu

Top Contributor
# 2
Top Contributor

did  thy gave  you the role as a communication  manger?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Hijacked by beyond Menu

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler

hi helmut 

thank you for reply me.they don’t give me anything for manage the account.

Thank you

Hijacked by beyond Menu

Top Contributor
# 4
Top Contributor

Hi @Piyapong w

 

when did you received last time adenying message  from GMB?  and was there  a a numeric  CaseID in the subject of th debying message?

 

@elkamel c  


Please  don't hijack other users thread  - posting off topic stuff to their different  matter.

 

Please start rather your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need. 
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Hijacked by beyond Menu

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi @Helmut Geissler

I never received denying case number.

My requested just no longer valid after 7 days and they ask me to request ownership again.

Hijacked by beyond Menu

Top Contributor
# 6
Top Contributor

please copy& paste me subject  and  content of the  denying  message.

@Piyapong w

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Hijacked by beyond Menu

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@Helmut Geissler

I never received any denying massage.My requested just no longer valid

thank you

 

Hijacked by beyond Menu

Top Contributor
# 8
Top Contributor

Ok 

I escalated  this hijacking issue  toGoogle.

This escalation link is FMI & reference only

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Hijacked by beyond Menu

Top Contributor
# 9
Top Contributor

Hello  @Piyapong w

good  news from Google.

They took action unverfying the  listing hijacked by BeyondMenu and  reset the rightful owner's listing from a duplicate state. 

YOu are requested  now to claim the shell page (I think  it is https://goo.gl/maps/e9SfZDtrPKo )

for your business and PIN verify.

Let me know if there are any problems with this!

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Hijacked by beyond Menu

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

@Helmut Geissler

Thank you so so much for your help.I got my account back already.