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Help with someone using our brand name

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We currently advertise on Google Adwords.  We sell audio CDs with English vocabulary programs on them via Adwords.  Someone is giving away our audio content via Google on Google Drive.

How do we stop them from illegally downloading our trademarked products?

If this continues, we cannot afford to continue advertising. We will need to sell entirely via Amazon or eBay instead.

Our company name is: Easy Eloquence LLC at 24108 Nobe Street, Corona, CA 92883 and our direct phone is: 951-427-4617

Our website is: www.verbaladvantage.com

Thank you,

Sandra & Phillip Bonnell

co-owners

2 Expert replyverified_user

Re: Help with someone using our brand name

Top Contributor
# 2
Top Contributor

@Sandra B

 

This help forum is about issues a business owner experienced with his/hers GMB business page.

I can't seem finding such a business page of your business.

The only thing I found is your personal profile https://plus.google.com/102264267860775741272

 

I also can't see any relationship of any GMB rendering problem and any kind of misusing  or abusing your brand (or downloading stuff from your websites)

 

Please elaborate bit more. 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Help with someone using our brand name

Google Employee
# 3
Google Employee
Hi @Sandra B,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business

Re: Help with someone using our brand name

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello Helmut
Sorry this reply is very slow . . perhaps I did not explain my situation clearly.
We advertise our products on Google via our Google Adwords account.
One of the search terms we pay for is: "verbal advantage download."
If you enter this search term, one of the results appearing organically is of a man located in China or Taiwan who is offering Verbal Advantage download FREE.
He is offering this download via his own Google Drive Account.
Is there any way to stop him from doing this?
Or am I submitting my query in the wrong "community?" Isn't Google My Business about businesses such as mine who advertise on Google Adwords?
Sincerely,
Sandra

Re: Help with someone using our brand name

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Also, I will try to paste the URL so you can see this person's placement below our PAID advertisement as well as a paid advertisement from Amazon (which is authorized.):

https://www.google.com/?ion=1&espv=2#q=verbal%20advantage%20download

Hope this makes things more clear.

Thanks,
Sandra

Re: Help with someone using our brand name

Top Contributor
# 6
Top Contributor

Hey @Sandra B

 

From what you new explained it seems to me not at all related to "GoogleMyBusiness" (GMB) as a special product to create and publish GMB pages for businesses but perhaps to adwords.

We are here trying to help you on any GMB issue.

 

I also can't see yet you have creates any such GMB page for your business - which can achieved through https://business.google.com/create only

 

 

I therefore believe your question is better asked to the experts of "adwords":

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile