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HELP !Getting back the ownership of my 40 car dealerships GoogleMyBusiness stolen from an ex empoyee

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭


My company (groupe hess, is a big car dealer in France. We own about 40 car dealerships with each one his GoogleMyBusiness.

I am writting here to try to find help because I found none since months on french help center. Please help !


We lost the control of our google adresses because an ex employee, now in conflict with the company, has transfered the ownership of the 40 accounts to her private email and now she refuses to give us back the ownership.

We fired and sew her for that but it doesnt' help a lot... we need to get back the ownership of the accounts to run our 1000 employee business ! It is creating problem every day !

I can provide any proof that we are the legal owner of all the dealerships without any problem.


Please, does somebody on Google can Help !?? (useless to tell us to claim for property on the form... done and refused by the former employee...)


Here is one of the accounts :

My phone number is +33 390205433 and I am Baptiste Dauchez, the marketing director of the company.

1 Expert replyverified_user

Re: HELP !Getting back the ownership of my 40 car dealerships GoogleMyBusiness stolen from an ex emp

Top Contributor
# 2
Top Contributor

You mentioned having used the " form to claim for property

Does it mean having tried this path "Someone else verified my business"?


If  so this path includes to contact a week after filling the form to contact business support.

Have you done this?

Did you get any "cased ID"?

It should be in th title of the email you then should gotten from Support.

Can you provide this case ID please 

Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: HELP !Getting back the ownership of my 40 car dealerships GoogleMyBusiness stolen from an ex emp

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello Helmut,
Thanks so much for your answer.

1- Yes we have tried this procedure for this adress : (inter carrosserie besancon): the owner didn't anwser but we received no id from the support center (contact by email only with Anna). We wrote to her again today.

2- No we haven't done this for this adress : (sodia dijon). We have done it just now and will see if we can get an id this week.

3- We had admin only but no ownership on this one : (Autovista Saint Etienne) (this page also has been declared as duplicate but this is a saparate problem that we'll fix later) : we have requested today with your procedure the ownership rights.

All my google adresses should be owned by the following dedicated account : (wich is a GoogleAppsForBusiness email)

Can you help us more before 7 days?