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Google knowledge graph shows business as closed... it's not!

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

One of my clients is experiencing issues with their Google My Business page being marked as "closed." The business is not closed and never has, and customers are getting concerned.

 

Both my client and I have marked it as "open," along with several employees doing the same.

 

Any help?

1 Expert replyverified_user

Google knowledge graph shows business as closed... it's not!

Top Contributor
# 2
Top Contributor

@Brandon D

 

don't you beleive having provide pretty sparse infromation to get concrete help???

 

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. GoogleMaps link  or GoogleMyBusiness URL or link to the Knowledge graph

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google knowledge graph shows business as closed... it's not!

Visitor ✭ ✭ ✭
# 3
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@Helmut Geissler

 

Apologies, was more just looking for "have you seen this" I guess. Anyways, here's the info!

1. Cardinal Moving

2. 8003 Vine Crest Ave Ste 8, Louisville, KY 40222

3. 502-599-2661

4. Knowledge graph link: Knowledge Graph Link | Google Maps Link | GMB URL

 

It seems as though someone is manually marking it closed, since neither I nor the client has ever marked the business permanently closed or moved within the GMB dashboard.

Google knowledge graph shows business as closed... it's not!

Top Contributor
# 4
Top Contributor

@Brandon D

 

Actually neither your link to the Knowledge graph nor my GMaps link show the bsuiness as closed anymore.

Seems the listing  is now ok - can you please confirm

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google knowledge graph shows business as closed... it's not!

Visitor ✭ ✭ ✭
# 5
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@Helmut Geissler

 

I'm not seeing it either. It comes and goes. I almost wonder if it's a competitor marking it as closed or temporarily moved. The business has not changed it's location since its first day open...

Google knowledge graph shows business as closed... it's not!

Top Contributor
# 6
Top Contributor

@Brandon D

 

I have no clue what is triggering the "comes and goes".

Guessing it would be good to contact next time it "goes" to closed to contact business support regarding the possible bad doing of any one:

Talk to a specialist 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile