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Google has suspended the wrong G+ page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My client - Falcon Motors in Newark - has had issues with an unknown person claiming their G+ listing and then ignoring it, so all reviews go unanswered and the brand image is badly suffering. I have asked the page owner to transfer the page to me, but have never received a reply. Here is the page falsely representing the business:


To try and protect the brand image and mitigate against this we set up a new G+ page to represent the Falcon Motors Newark MOT and Servicing side of the business: We post to this page every day and respond to the reviews we have been getting.


Therefore, I reported the first page to Google as an impersonation page ([3-7977000022573]) but Google has suspended the wrong G+ page. It has taken down our page, not the fake one!


How can I get our page unsuspended please?


1. Falcon Motors Newark

2. 2 Northern Road, Newark, NG24 2ET

3. 01636 677177

4. (this is the fake G+ page)



Thank you for any help or advice! 

1 Expert replyverified_user

Re: Google has suspended the wrong G+ page

Top Contributor
# 2
Top Contributor

Hi @Liselle B


You had me scratching my head for a second there by calling it a G+ page.


The reason it was suspended was because you created a duplicate GMB listing and there is already one already verified at the location.


Please can you request ownership of the GMB listing:


I know you have said that you have done this, but I need to track this and make sure you complete the correct procedure.

Allow 7 days for the current owner to respond. Then if you have not had a responce from Google, or owner - please come back here and I can escalate to the team.


PS: I would recommend completing this from the same Google account that is connected to websites analytics.



Tim Capper, Google My Business Top Contributor
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