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Google My Business Linked with incorrect Wikipedia Article

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The Knowledge Graph for our library is pulling from the wrong Wikipedia article- this is similar to other questions that have been asked before but it seems the only way to  get it resolved is for someone to report this directly to the Google team.  Our business is

David W. Mullins Library and there is a Wikipedia article on the library itself. 

Address: 365 McIlroy Ave, Fayetteville, AR 72701
The Knowledge Graph is instead pulling the title of a Wikipedia article, "Campus of the University of Arkansas" and the description from that article as a description for our business.  thank you. 
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Beth J
September

Google My Business Linked with incorrect Wikipedia Article

Top Contributor
# 3
Top Contributor

HI @Beth J

 

Google came back with:

The issue is fixed but it'll take a few days for it to reflect correctly everywhere.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Google My Business Linked with incorrect Wikipedia Article

Top Contributor
# 2
Top Contributor

thanks for reporting

I escalated it via # 915

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Beth J
September

Google My Business Linked with incorrect Wikipedia Article

Top Contributor
# 3
Top Contributor

HI @Beth J

 

Google came back with:

The issue is fixed but it'll take a few days for it to reflect correctly everywhere.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google My Business Linked with incorrect Wikipedia Article

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Many thanks! 

Google My Business Linked with incorrect Wikipedia Article

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I really need help with the same issue, is there anything I can do to fix it? I've rang Google several times now, they are adamant Wikipedia needs to sever the tie between my business and the wiki page. There simply isn't a link though, its really affecting the business I'm now receiving post for the incorrect name and brand identity is just dissipating every day!

 

Heres my post on the topic for more info

Re: Google My Business Linked with incorrect Wikipedia Article

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

So sorry, Chris H.  The only way our issue got resolved was by Helmut Geissler's intervention.  I wish there was just an automated form where one could report this exact issue to Google - since so many of us have encountered it.