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Google My Business - Claim Changes

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Is anyone one else getting this new generic response from Google?

 

When trying to claim a page (as of 10/24/16) :

Google My Business
Hello,

 

Greetings from Google!

 

Please note that the current page owner is actively managing this business page and we did not receive any response from current page owner, hence we will consider it as denial as per our guidelines.

 

Google My Business connects the two parties in case of ownership disputes as a courtesy to its users. However, the final decision to transfer ownership or add managers belongs to the current listing owner.

There's an issue with this new hoop to the claims process. In the past we have successfully claimed over 546 locations. Now when we claim we get this same generic response and no longer gain access. 

 

Current page owners, might have updated pages and show recent activity, this doesn’t mean they continue to own the business.

 

In my Apartment Industry, ownership changes hands frequently, sometimes every few months. 

If the current owner is not responsive, they should have no right to manage the page.

 

Multiple reasons why they're not responding:

 

Often in the Apartment Industry URL's change for rebranding purposes.

This means old emails that originally claimed the Google Page, might not be active or accessible 

 

Often in this industry, management/ownership changes.

This means old emails that originally claimed the Google Page, might not be active or accessible

 

Often in this industry, management/ownership preferred vendors change.
This means original vendors that originally claimed the Google Page, might be holding the page ransom for unpaid billing from prior manager/owner.

 

All these reasons above are why this new hoop to jump through will not work for our claim of pages.

 

Does anyone have a solution for this issue? Our customers are suffering by old outdated images and no responses to reviews.  I have over 200 pages that I still have no access to.  Is there Google agents that can help with larger companies? 

 

Please help! Thank you!

 

Erik Roach

FPI MANAGEMENT

713 Locations 

344 Have Access

160 Need Access

209 Pending Claim Requests

1 Expert replyverified_user

Google My Business - Claim Changes

Top Contributor
# 2
Top Contributor

Yes I have seem such resposnse recently already

 

But AFAIK this responses do not pop up if claiming any unverified listing but if using the procedure "Someone else verified my business" and if Googel support recognized the actual owner is proactively still managing his listing.

 

Therefore your conclusions seem not appropriate (IMHO)

 

But I have to admit that there are not so much cases yet reported.

So we need to have more facts to deal with it.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google My Business - Claim Changes

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the reply! I'm not sure what to do, i've been denied on several new building acquisitions. Of course they will be active up until the day they don't own the property.  

Google My Business - Claim Changes

Top Contributor
# 4
Top Contributor

give me for one or two examples the below information

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ or GoogleMyBusiness URL

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google My Business - Claim Changes

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

1. AFFINITY AT BOISE - Request - (1) 8/18 (2) 10/22
2. 13626 W. Baldcypress Street, Boise, ID 83713
3. (855) 265-3014

4. https://plus.google.com/103931849485448084445

 

1. AFFINITY AT OLYMPIA - Request - (1) 8/18 (2) 10/22

2. 4701 7th Avenue SW, Olympia, WA 98502

3. (855) 608-6278

4. https://plus.google.com/108672995289876100101