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Google Maps listing hijacked

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# 1
Follower ✭ ☆ ☆

I have a client who purchased a business.  The previous owner has now gone MIA.  I have tried assigning the new owner in retrieving and gaining access to the GMB listing. However we have been unsuccessful.

 

Any tips?  We have the first couple letters of the email address provided by Google when trying to recover the account.  However no one is responding.

 

Thanks!

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Marked as Best Answer.
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Accepted by topic author Kerry P
December

Google Maps listing hijacked

Rising Star
# 2
Rising Star

Hi @Kerry P,

 

I presume that you have already requested ownership of the business by following the instructions here?: https://support.google.com/business/answer/4566671?hl=en.

 

As this thread: Google My Business Advertiser Community -> Automating Ownership Conflict for Individuals mentions, if your request is not answered even after 7 days, you will receive an email letting you continue with the verification process. 

 

Once you have completed the verification process, the ownership of the listing will be transferred over to you.

 

Or, was your question about something else?

 

Thank you.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Kerry P
December

Google Maps listing hijacked

Rising Star
# 2
Rising Star

Hi @Kerry P,

 

I presume that you have already requested ownership of the business by following the instructions here?: https://support.google.com/business/answer/4566671?hl=en.

 

As this thread: Google My Business Advertiser Community -> Automating Ownership Conflict for Individuals mentions, if your request is not answered even after 7 days, you will receive an email letting you continue with the verification process. 

 

Once you have completed the verification process, the ownership of the listing will be transferred over to you.

 

Or, was your question about something else?

 

Thank you.

Google Maps listing hijacked

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Perfect!  We did try it. We will wait a few more days.

 

Thanks!