AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
4.8K members online now
4.8K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Google Listing and Adwords Help!

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

So, I am fairly new to GMB and there was a lady previously in my position at my work who created 2 listings for the company; one for GMB and one for AdWords.

 

Last week I took my first holiday from work. In this time my boss tried to access the listing through the AdWords email address. He has now created a duplicate listing, but when I logged on this morning, it was saying that his listing was the Primary Owner. I then tried transferring ownership to resolve the issue, but yet I still cannot delete it as it is linked to the AdWords. 

 

Original Listing:

WBAB Gmail.png

 

Boss's Listing:

info WBAB.png

1. Full business name: We Buy Any Bike
2. Current business address: Unit 4, Hanworth Court, Hanworth Road, Low Moor, Bradford, BD12 0SG
3. Current telephone number: 01274 600 224. Alternatively - 01274 670787
4. Google Maps URL: https://www.google.co.uk/maps/place/We+Buy+Any+Bike/@53.6583056,-2.2270602,10z/data=!4m8!1m2!2m1!1sw...
5. Website (if applicable): http://webuyanybike.com

 

Hopefully, someone can understand my issue as I have explained it the best I can but it is very complicated. I'd be very grateful is someone could assist me.

 

Thank you.

1 Expert replyverified_user

Re: Google Listing and Adwords Help!

Top Contributor
# 2
Top Contributor

Hi @We Buy A

 

When you say connected to AdWords, you mean as a location extension.

 

I am guessing they also created one in the same account that the adwords account is on.

 

The easiest way to resolve this, is to delete the listings in the old account.

 

Then go the GMB dashboard in the AdWords account which I understand is also suspended. - Delete this too.

 

So all listings in all accounts are deleted.

 

Then in the AdWords account (make life easier connecting them) go ahead and claim the listing in Maps ( claim this business ) - https://goo.gl/maps/SbyL2e8VoQQ2

 

Tip:

 

This looks like a pretty well established site and you have Google analytics running and I assume Google Search Console. With a bit of luck I hope they are in the same account as the AdWords.

 

If not, add the AdWords account as Full access to the GSC - then proceed to claim the business listing - because you are verified in GSC, it may verify the listing immediately in account.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Listing and Adwords Help!

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hi Tim,

 

Thank you for this. We have managed to delete the suspended listing, however, the original listing still says 'duplicate' even though it is the only listing on any account for We Buy Any Bike. 

 

wbab2.png

Is this likely to be resolved within a few hours? We have tried to 'Request admin rights' but have been unsuccessful due to technical errors popping up on Google. Apparently, this was ongoing whilst I was away last week also.

 

Thanks.

Re: Google Listing and Adwords Help!

Top Contributor
# 4
Top Contributor

Hi @We Buy A

 

If it showing as a duplicate, then there is another account somewhere that has also got it within the account.

 

Failing to locate the account - or ownership claim issues, then try giving support a call:

 

Talk to a Specialist



Request a Call Back from Google My Business



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Google Listing and Adwords Help!

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

Hi Tim,

 

I really appreciate your help. Unfortunately, I have got in contact with Google and they have mistaken our company as an online-only business. A lot of our business is managed online but we also work with our customers from our business location. We have provided them with photographic and video evidence of how we work. The videos were raw and unedited, but apparently, this is not sufficient enough.

 

Would you be able to suggest some steps that would be able to assist me further? Also, we have managed to locate and remove the duplicated account but this has not resolved the duplication issue.

 

Thanks,

Emma - We Buy Any Bike

Re: Google Listing and Adwords Help!

Top Contributor
# 6
Top Contributor

Hi @We Buy A

 

I will ask the team to re visit this.

 

Will let you know when I hear back.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Google Listing and Adwords Help!

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

Hi Tim,

 

I'm not sure how it happened but it appears that the Google team have resolved the maps issue which is fantastic. However, our Knowledge Box has still disappeared along with our 300+ Google Reviews.

 

Is there any way I could resolve this myself, or could you suggest something?

 

Thanks,

Emma - We Buy Any Bike

Re: Google Listing and Adwords Help!

Top Contributor
# 8
Top Contributor

Hi @We Buy A

 

Sorry I have been away for a few days and your listing has been reinstated.

 

KP will build back when authority does and reviews tend to find their way back eventually because they should in theory still be in the users account.

 

As long as Name, Address, Tel and web address is correct to what was on the original listing.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Google Listing and Adwords Help!

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆

Thanks Tim, I really appreciate your help!

 

Emma - We Buy Any Bike

Google Listing and Adwords Help!

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆

Hi Tim,

 

Apologies for the spam. We have just noticed that our biggest competitor based in a different location now has the KP when you type in 'We Buy Any Bike'. We are based in Bradford, and they are based in Manchester. Is there any way we can claim this back other than constantly refreshing and updating our website and social media accounts?

 

Thanks

Emma