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Google Keeps Changing my Google Business Photo!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

We have a Google My Business listing and are in close proximity (location wise) to another company. 

 

We have contacted Google numerous times on the support phone number who ask us to change our Google+ profile picture which we have done a number of times. 

 

However, as soon as we change the main picture it reverts to the other company image which is not connected with us in any way. We have had this problem for months now and we keep changing to no avail. 

 

Google also asked us to change our address to reflect that, although we are in the same building we have different offices, which we have done and this issue is not getting resolved. 

 

Please see the page and image here: https://www.google.co.uk/maps/uv?hl=en&pb=!1s0x487be43478d8ce61:0x9e8691a365d7561!2m5!2m2!1i80!2i80!...

 

Any advice on what we can do would be greatly appreciated. 

 

Thanks

1 Expert replyverified_user

Re: Google Keeps Changing my Google Business Photo!

Top Contributor
# 2
Top Contributor

Hi @BB 1

 

That link is blank

 

Could you provide a business page url please, also a screenshot of the incorrect image.

 

Thanks

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Keeps Changing my Google Business Photo!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi @Tim Capper

 

The map URL: https://www.google.co.uk/maps/place/247+Home+Rescue/@53.7674709,-2.389707,15z/data=!4m2!3m1!1s0x0:0x...

 

And the Google My Business Page: https://business.google.com/b/110620116563587231833/dashboard/l/16040898744510862142

 

I'm struggling to attach an image but if you see the image on the map URL it appears as a pink circle saying 'Total' which is not our company and not connected to us. 

 

 

Does this help? 

 

Re: Google Keeps Changing my Google Business Photo!

Top Contributor
# 4
Top Contributor

Hi @BB 1

 

That image of total was added to your page by Total Insurance, by using the Upload to Public image section.

 

PS: I see you also add loads of images there, which is not ideal because google randomises these images, you should rather add images via your Manage image section.

 

1) Report the image

 

screencapture (39).png

 

2) Contact business support again to report the image

 

https://support.google.com/business/contactflow

 

Photos >> report inappropriate image

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Google Keeps Changing my Google Business Photo!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi @Tim Capper

 

Great - we'll try this! Thanks your advice.