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Google Groupon incorrect

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google is picking up on incorrect information on a Groupon that is linked to my company. Even though I have never run a Groupon. Advise on who I contact to unlink this. Please! 

Austin Skincare Company 

2900 S Congress Austin Tx 78704 

5126809647

 

https://www.google.com/maps/place//data=!4m2!3m1!1s0x8644b5eb21127967:0x132d8badffe23eda?sa=X&hl=en-...

www.austinskincare.co 

 

It links my company with a masage therapist that has never worked for me. 

 

Google Groupon incorrect

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Where and what information is being shown from Groupon on your GMB listing exactly? Possible a screenshot?

Google Groupon incorrect

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

This won’t let me add a screenshot, or I can’t figure it out. 

 

If you you just google Austin Skincare Company in Austin and then just scroll to the Groupon review number. It’s 95% and click on it. It goes to a Freddie Lopez, who never worked for Austin Skincare Co. 

Re: Google Groupon incorrect

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

If you click on 'Full Reply Editor' you can insert an image. 

 

I did what you said and here is a screenshot of what I see. I don't see any reviews on your GMB listing. If its in the SERPs (Search Engine Result Pages) then you would need to reach out to Groupon directly with the link.

 

GMB.png

Google Groupon incorrect

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I did and they won’t help me because don’t own the Groupon. It’s listed under “  reviews from the web “

Google Groupon incorrect

Collaborator ✭ ☆ ☆
# 6
Collaborator ✭ ☆ ☆

Can you click on 'Full Reply Editor' and provide a screenshot what you are seeing? The only reviews from the web I can see is that from Facebook (seen in previous provided screenshot)

Re: Google Groupon incorrect

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

The Groupon for 95% is not my rating. 

 1B03AAF7-F994-4095-8A90-C3B3D5A14C12.jpeg

 

Google Groupon incorrect

Collaborator ✭ ☆ ☆
# 8
Collaborator ✭ ☆ ☆

I was finally able to replicate this as it only happens on mobile. I would suggest reaching out to GMB on Twitter or Facebook , usually takes 1-5 business days, or even request to talk to a specialist. Provide this snapshot and a URL to the GMaps listing