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Google Business Ad set up by unknown person

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

An advert was set up via Google My Business by an unknown entity and they have set the business status as "Permanently Closed". The business is definitely NOT closed!! This is obviously causing a lot of confusion with our customers not to mention how many are staying away because of it. We have completed the Google process of trying to claim ownership, but every day is costing us, with no definite conclusion. All we want to do is prove that we own the business and have the Ad sorted now!!! Being Google you would expect this to be able to happen very quickly, but no, its a merry-go-round. Can anyone help????


The Spinnaker Bar

Dunmore East

Co. Waterford

2 Expert replyverified_user

Google Business Ad set up by unknown person

Top Contributor
# 2
Top Contributor

I have reported your business as NOT closed.


You might receive a phone call from Google. Be sure to take the call and confirm that you are not. 


If this doesn't occur within the next week or so you should contact support. 


To contact support you need to log into your Google My Business account


Then you need to:
1- log into your Google my business dashboard
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:

Google Business Ad set up by unknown person

Top Contributor
# 3
Top Contributor

@Mike Blumenthal & @Niall E


I also reported it as open  (and did this before Mike told here having reported it also)


ANd I just got the confirmation from  GMaps my edit was accepted and indeed the bar  is open again.

Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google Business Ad set up by unknown person

Top Contributor
# 4
Top Contributor

As did I. It is now open.