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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This is just terrible.  I contacted Google about pictures appearing in my store (tomato sandwich, Barbie, etc that don't relate to my business).  So they closed my store instead.  All that work just gone.  I was told that I was allowed to have a listing as long as I had a physical business I do.  I sell toys online.  I do sell out of my home too, just by appointment/ or sometimes I drop off orders that are local. Because I operate out of my home, I just don't have regular hours. I was told multiple times that it was okay.


So instead of helping me with my problem they closed my business.


"Hey Rachael,

Thanks for your response! Unfortunately, online businesses aren't eligible for Google My Business listings. Since the listing does not qualify for Google My Business, our specialist team has removed the business page from Maps. For more information, please view our guidelines here:

If you have any questions or concerns please feel free to reply back.



I have the full transcript of this message from facebook which I will gladly share.  I would like someone from google to help me.  But actually help me instead of just closing me store.


3Princessses Store

510 Ruby street



Thank you,


1 Expert replyverified_user


[ Edited ]
Top Contributor
# 2
Top Contributor

@Rachael H

Do you have a store front with  a clear visible signage where people can come to you in order to buy any toys = 

If so please provide me a photo of it showing 

"3Princessses Store"

at 510 Ruby street

I then will try to help you - but only then!


Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.


Helmut Geissler, Google My Business Top Contributor   |  my G+ profile