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GMB support - no longer getting options for google to contact me

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

I no longer receive the option to have google contact me by email or phone for local GMB support, and I previously, just last week, utilized this service for help. Does anyone know why this may have happened? I'm contacting during normal business hours. 

2 Expert replyverified_user

Re: GMB support - no longer getting options for google to contact me

Top Contributor
# 2
Top Contributor

Hi @Passport H

 

No idea, have not seen any reports on this.

 

Use this direct link : https://support.google.com/business/contactflow

 

 



Tim Capper, Google My Business Top Contributor
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Re: GMB support - no longer getting options for google to contact me

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
That was the the first place I went to, and I used that same page last week with no problem. Now, when navigating through the options I'm unable to request additional support, phone or email. Why don't you try and request phone support from that link you sent me? Let me know if it worked for you.

However, I did find a workaround on a different thread.
Going to this url give me the option to request phone support: https://support.google.com/business/contact/business_c2c_na?rd=2

Re: GMB support - no longer getting options for google to contact me

Top Contributor
# 4
Top Contributor

@Passport H There are other options via social now as well

http://www.facebook.com/googlemybusiness

http://twitter.com/googlemybiz

Colan Nielsen, Google My Business Top Contributor
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Re: GMB support - no longer getting options for google to contact me

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Colan,
What happened to the other options? That is my question. Are they gone now?
Marked as Best Answer.
Solution
Accepted by topic author Passport H
June 2016

Re: GMB support - no longer getting options for google to contact me

Top Contributor
# 6
Top Contributor

They remove the direct options when they are backlogged. Once they clear the backlog they open up direct contact again.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: GMB support - no longer getting options for google to contact me

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks for the answer!