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GMB page was previously #1 in Local Pack, now disappeared

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hi,

 

Our client was previously ranked #1 for several search terms in the local pack. We were investigating why she disappeared completely for one search phrase, and now her result has disappeared for everything.

 

Lynn A. Jones, DDS

10500 NE 8th St #208 Bellevue, WA 98004

(425) 688-1345

https://plus.google.com/103652465852137913709/about

 

I am managing her GMB page, and there aren't any messages about suspension or violations.

 

Any help or ideas would be appreciated.

 

John

3 Expert replyverified_user

Re: GMB page was previously #1 in Local Pack, now disappeared

Top Contributor
# 2
Top Contributor
I can't confirm it happen.
I get the dentist as 2# on "dentist near Bellevue WA"

Sent via a Nexus 4 - excuse any typos
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: GMB page was previously #1 in Local Pack, now disappeared

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
They were #1 for several terms, notable "cosmetic dentist bellevue" and were not demoted from the 3-pack result, but removed from the entire map results (all 80 or so). Called GMB support and they assured me the page isn't penalized in any way.

Ideas? Thanks
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: GMB page was previously #1 in Local Pack, now disappeared

Top Contributor
# 4
Top Contributor

Hi John, not directly penalized because of anything wrong on that page, but indirectly penalized due to other problems. And this is something I'm not sure support is very tuned into, since their focus is not on ranking problems.

 

Dr had a practice listing. It was marked closed on Jan 16th. Did you do that?
https://www.google.com/maps/place/Bellevue+Center+for+Cosmetic+Dentistry/@47.617888,-122.2024187,17z...

 

That one should not have been closed. According to the site she still goes by that practice name, so not sure why that was done.

 

Did the drop occur around the end of January beginning of February?

 

Joy, another TC and I, have noticed that if there's a closed listing for the business at that address and phone it often suppresses the active listing. And especially since the practice is still viable - it could be sending Google a signal that the whole office is closed and so sort of demoted the doctor listing from the rankings.

 

She also until very recently had a combo listing with "Dr. name – practice name" and that one 404s now. But it could have been a violation when live, if it was also claimed.

 

I have a broken hand and the killer flu so that's about all I can do - let you know I think that's likely the problem.  But I'll ping  @JoyHawkins Joy who's really good at figuring out what to do with closed listings and problems like this.

Re: GMB page was previously #1 in Local Pack, now disappeared

Top Contributor
# 5
Top Contributor
I'm agreeing with Linda that the closed listing is probably causing issues. Did she move? The other thing I noticed right away is the phone # on her website is not the same as the one on her listing. That is a big ranking killer. You guys have a LOT of changes to the listing in the last 3 months so it's really hard to narrow down exactly what caused this. What date did she vanish?

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: GMB page was previously #1 in Local Pack, now disappeared

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi I'm new here and have issues with my local listing since we moved premisses several years ago. We have not long started to show again but was wondering if theres any advice to improve our ranking further?


We clean carpet and upholstery

Company name : Brenton Carpet Care
New Address: 9 Bampton Court, Gamston, Nottingham. NG2 6PL
Phone 0115 9 193 836 & 0800 193 0115

https://goo.gl/maps/bC49UYiKAD42
Our website on Google places www.brentoncarpetcare.co.uk

Old Address: 17 Cedarland Crescent, Nuthall, Nottingham. NG16 1AG


Also how can we get review stars to show in our organic website search results? we have over 300 positive reviews with 99% 5 stars and a 4 or 3 star maybe somewhere.

Our organic ranking website www.carpetcarenottingham.co.uk

Any help would be greatly appreciated.

Robert

Re: GMB page was previously #1 in Local Pack, now disappeared

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Also the map marker on the listing is showing our old address but the listing written address is all correct

Re: GMB page was previously #1 in Local Pack, now disappeared

Top Contributor
# 8
Top Contributor
Hey Robert,

We can definitely help but can you please start your own thread?

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: GMB page was previously #1 in Local Pack, now disappeared

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
wow Joy thank you for your prompt reply. I do not how to, this is my first time on here.

Re: GMB page was previously #1 in Local Pack, now disappeared

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭