AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
4.9K members online now
4.9K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

GMB listing was created by previous employee, need to regain control of the listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am surmising somewhat, but there appears to be a previously existing GMB account linked to our head office map address which was created by someone who left the organisation before I started. I do not know how to establish who owns the listing, but I do know that nobody who created it still works at the organisation, and would not respond to an email, however it is extremely likely that the recovery email address would be one I'd have access to (marketing@[company. name].org.au). I'd like to regain control of the listing especially as there is actually a typo in the phone number. Can anyone advise how I can go about recovering this listing? 

Many thanks.

1 Expert replyverified_user

GMB listing was created by previous employee, need to regain control of the listing

Top Contributor
# 2
Top Contributor

Google provided a Procedur for issues like yours:

it's: 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile