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Finding out user who reported business as closed?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I own a Small business and today, I decided to search up my company on google. To my horror, the place was reported as "Permanently Closed". This appalled me extremely. 
Is there anyway to find out whoever did so as I would like to take legal action against him/her. 


1 Expert replyverified_user

Re: Finding out user who reported business as closed?

Top Contributor
# 2
Top Contributor
it should be visible in the history of MapMaker But you unfortunately missed to provide any concrete facts in order to help you more.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Finding out user who reported business as closed?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
What other information would I have to provide you with? Also, map maker is apparently not available in the country that I am in.

Re: Finding out user who reported business as closed?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Also, I managed to access map maker and this is the profile as to who edited the status of my business.
http://www.google.com.sg/mapmaker?gw=66&ptab=1&uid=204949902138929367068&start=0&sort=

Is there anyway to find out who this person it?

Re: Finding out user who reported business as closed?

Top Contributor
# 5
Top Contributor
I'm finding out [btw to no avail yet] about what business [reported as closed] are you talking about?

the above profile seems not showing any concrete edits yet.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Finding out user who reported business as closed?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
The name of my business is "Round Motor Repairs and Services"

I have no knowledge of any My Business account associated to it yet. I have actually just created one for it and I would need to wait for about 10 working days for it to be verified apparently.

Do you think contacting google for more details regarding the profile would be of help?
Marked as Best Answer.
Solution
Accepted by topic author Francis T
February 2016

Re: Finding out user who reported business as closed?

Top Contributor
# 7
Top Contributor

@Francis T

 

the business is unfortunately an unverified business page and as such it's much easier for anybody to mark it as closed.

It's MapMaker URL is 

http://www.google.com/mapmaker?gw=39&fid=0x31da1658bcfaf141:0x64e2ccce2c78b88f

(click left side "Details" and then "history")

 

I can't see over their any user "kt" having made any edits.

I just see tons of edits of an "Anonymous0790" (likely you) to re-open it.

 

Regarding who it marked as closed:

 

I can't identify this  from the MM-POI in question

 

You have now two tasks

At first to get it opened again:

There are two ways:

one is apparently made already: reporting it via GMaps as open - but since it is "pending" you have to wait until a reviewer will approve your edits.

The other method would be to claim the business to your GMB dashboard - best practice  to set it up  via business.google.com/create

 

the other task is any 'legal" action against "unkown"

Since in MapMaker we cant see the user haveing made the closing action I doubt this is an task to achieve.

But you can ask in the MapMaker product forum for any advice how to get at least identified the Userid havign mad the "closing" edit.

 

However even in case you would get the MapMaker profile  identified you can't sue him unless google will tell you  his identity in the real life.

 

They won't  - I'm pretty sure - unless there is any court enforcing them.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Finding out user who reported business as closed?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I have just created a GMB account and verification would take about 10 days, to my knowledge.
The edit made by the user, "KT" , can be seen if you were to click on <<more>> on lower right hand corner of the "history" panel. Currently, I am unable to review the edits I have made . Each time I try, the message "
You have timed out" appears. I guess this has to do with Mapmaker being "unavailable" from where I come from.

So, this sum this all up, I would have to wait for about 10 more days or so for this debacle to tide over?

Re: Finding out user who reported business as closed?

Top Contributor
# 9
Top Contributor
yes - think so
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Finding out user who reported business as closed?

Top Contributor
# 10
Top Contributor

Had a hard time to find the user kt but finally catched his edit from Nov 27, 2015

and this is his link kt

 

So you can ask the people in the MM Forum how to identify him 

But guessing you wont get good advise.

 
 
 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile