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False Review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Good Morning, I am trying to get false information in reviews removed from google Search engine. I have put in a request and it got denied. How would I go about doing this?
 
Thank you
 
 
1 Expert replyverified_user

Re: False Review

Top Contributor
# 2
Top Contributor
Hi Christopher,

When you say you put in a request did you use the 'flag a review' process (clicking on the pop up flag near the review)? If so, then Google will only remove the review if it breaks their guidelines as listed here: https://support.google.com/business/answer/2622994?rd=2

If Google has not removed the review, then I recommend answering the review (I'm assuming that this is your business?) in a professional way, addressing the false points in the review. It won't remove the review itself, but it will show interested potential customers both sides, and give them more confidence in the business.

Priya Chandra, Google My Business Top Contributor
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