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Embed Map Store Location incorrect address for the "directions" link only

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Please read carefully. The company location for American Eyewear is, "8309 Preston Rd, Dallas, TX 75225". Using google maps this appears correctly however, if I choose to embed the map it appears to also give the correct address as "8309 Preston Rd, Dallas, TX 75225" however when someone clicks on the "directions" link it takes them to "8307 Preston Road, Dallas, TX 75225". This is demonstrated here: http://rnprstaging.com/americaneyewear/contact/ Please simply click on "directions" and you will see what I mean. How do I correct the "directions" link? I maybe using the wrong discussion group for this if someone could please direct me as to how to correct this problem that would be great. I do not need to change the address in google business as the address is correct. I just need to change the link for "directions"
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Accepted by topic author Samantha H
November 2016

Re: Embed Map Store Location incorrect address for the "directions" link o

Top Contributor
# 11
Top Contributor

@Samantha H

 

have good and bad news for you:

at first good news:

 

Thanks to @treebles your addressing issue have been fixed now - you can check this with your site http://rnprstaging.com/americaneyewear/contact/

Thanks very much @treebles for his time and effort in fixing the address issue.

 

now the bad news

You apparetly specified in your GoogleMyBusiness listing a website 

http://www.americaneyeweardallas.com/ and this website shows empty.

You should be aware this and fix it in the interest of your business and your customers.

But its not an GoogleMyBusiness related issue as far as I understand this issue.

Somethings is bad with the website.

Aslk your webmaster about it.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

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Embed Map Store Location incorrect address for the "directions" link only

Top Contributor
# 2
Top Contributor

@Samantha H

I can replicate this issue on my end.

I therefore will ask a fellows TC about this issue - Apparently the markers for "Rooster Men's grooming center" (located at "8307 Preston Road, Dallas, Texas") and the marker for "American Eyewear" (located at "8309 Preston Road, Dallas, Texas") are at almost the same coordinates.

So it seems for me  an issue of the so called "access point" for your business to correct.

But I'ld like to wait on thoughts and hints  of my TC collegues

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Embed Map Store Location incorrect address for the "directions" link only

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Please let me know if there is anything that I can do to fix this issue on my end. I believe it is something google needs to correct though as neither me or the owners of American Eyewear can fix it?

Embed Map Store Location incorrect address for the "directions" link only

Top Contributor
# 4
Top Contributor

will do @Samantha H as soon having my fellows thoughts or hints available

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Embed Map Store Location incorrect address for the "directions" link o

Top Contributor
# 5
Top Contributor

Hi @Samantha H

 

I got a word back from other TC

 

he noticed the bad fact your marker for your bsuiness  is set by you in your dashboard " not optimal (not to say "pretty bad")

 

Your marker is actual  much  closer to the address marker for  the address "8307 Preston Rd, Dallas, TX 75225" as for the 8309 Preston Rd.

 

YOU might wonder why this matters on the embedded map but not on normal GMaps and directions from and to your business.

The reason is bit "technical" and I hesitate to expalain it en detail here,

 

However make sure to adjust your marker in your dashboard to the correct location for the address "8309  Preston Rd, Dallas, TX 75225"  away from  "8309  Preston Rd"

 

Hope this helps

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Embed Map Store Location incorrect address for the "directions" link only

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Im pretty confused. How do I adjust my marker ? What dashboard? 

Embed Map Store Location incorrect address for the "directions" link only

Top Contributor
# 7
Top Contributor

@Samantha H

My bad 

 

I missed checking oyur listing isn't yet verified foth the mentioned location

 

Hold on

Will check whether I can adjust the marker without verifying the lsiting 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Embed Map Store Location incorrect address for the "directions" link only

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

what is the ETA in getting this issue resolved? 

Embed Map Store Location incorrect address for the "directions" link only

Top Contributor
# 9
Top Contributor

no ETA yet - we are still investigating @Samantha H

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Embed Map Store Location incorrect address for the "directions" link only

Top Contributor
# 10
Top Contributor

@Samantha H

 

you can consider embedding  a MyMaps instead of a GoogleMaps onto your website.

To show you a quick and dirty workaround click this sample page:

https://sites.google.com/site/embededmapwithlinktodocs/home/american-eyewear

 

click on my sampel page the blue icon

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile