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Duplicate Locations under same business profile - both appear to have the exact same information

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am helping a client update their Google listings, however they have set up their location twice, so it is a duplicate.

 

They both have the same name, information, etc., and only one marker appears on the Google Map.  But as far as I can tell, the locations are locked because they are duplicate...

 

Business name: Alexander Tree Care - 351 Waratah Ave, Newmarket

 

Please help!

1 Expert replyverified_user

Duplicate Locations under same business profile - both appear to have the exact same information

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

locked you mean you cant make an edit? why not just close the duplicate.. im not sure whats the work we usually just close the duplicate ...

Duplicate Locations under same business profile - both appear to have the exact same information

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Ronnel, 

 

Yes I would like to close the duplicate.  However, I can't see which account the reviews are attached to. If I close the duplicate, is there a chance I could lose my reviews?

Duplicate Locations under same business profile - both appear to have the exact same information

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Ronnel,

 

I have closed the duplicate, but it has done nothing. The remaining location is still marked as a duplicate.

Duplicate Locations under same business profile - both appear to have the exact same information

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

i think gmb specialist will be more helpful than me

Duplicate Locations under same business profile - both appear to have the exact same information

Top Contributor
# 6
Top Contributor

@Deanna S

what is the status of both listings in the according dashboard?

Guessing just one is verified - but not sure about.

 

It would be helpful to get screenshots as well to help you further.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Duplicate Locations under same business profile - both appear to have the exact same information

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi,

 

I hope you got your issue sorted out Deanna. I have a similar issue and I am hoping you guys can advise.

 

Duplicate Listing: It looks like someone added keywords to the 1st line of the address. Although the keywords are similar they are not 100% related and the client is rightly wanting it removed.

I have tried claiming ownership and removing the keywords to no avail. In fact, GMB started pulling the incorrect keywords into the results of the main listings as well as the duplicate. This is despite me removing the keywords the duplicate listing in my GMB account.

I have claimed the duplicate listing and then closed the duped listing but still, this duped listing shows in search results ahead of the preferred live listing.

 

As you can imagine this is very frustrating so any help will be much appreciated.