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Duplicate Listings

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google recognized that one of our client's had a duplicate listing and wants us to delete the one we've optimized, have reviews on, and have been posting Google + content to. I want to delete the apparently new one but I cannot find any option to do so and Google will not respond to any of my inquiries. We don't want to lose all of their reviews and content posted on Google +! How do we switch the listing Google wants us to delete or transfer the reviews?

 

Client's Name: Dobbs Heating & Air

Client's Number: 770-445-8923

Our Number: 770-942-5078

 

4720 Industrial Access Rd.
Douglasville, GA 30134

(they shut down their Google Listing)

1 Expert replyverified_user

Duplicate Listings

Top Contributor
# 2
Top Contributor

@Fame M

 

the specifications of your issue are appratently not clear enough.

I see one existent listing only and this is this unverified listing with 12 reviews:

http://maps.google.com/?cid=7968346477953692225

 

Please provide any similar link or screenshot  leading me to the "duplicate:

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Duplicate Listings

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

The listing you linked to is the one we optimized and are locked out of. It shows that we still manage it in our business list... But apparently we are not. Below is the listing Google is telling us to keep. 

 

https://www.google.com/maps/place/DOBBS+Heating+and+Air/@33.7778111,-84.7795262,12z/data=!4m2!3m1!1s...

 

 

Duplicate Listings

Top Contributor
# 4
Top Contributor

@Heather S

 

Please don't hiijack the thread started by 

@Fame M

 

Start oyur own thread please

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Duplicate Listings

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Heather S was responding on my behalf. Her answer is my reply to your first question of where the "duplicate" is. Do we need to reclaim the first listing you linked to? It is still saying that we manage it but that it isn't live... I don't know how you were able to find it.

 

Duplicate Listings

Top Contributor
# 6
Top Contributor

where or how is Google telling you to keep it

I mean this SAB listing?

 

And sorry for the stupid question: (I'm not native English)

What do yo meant with 

 

"The listing you linked to is the one we optimized and are locked out of. It shows that we still manage it in our business list"

What means " and are locked out of" and how do you see it as still managed by oyu  in our business list?

 

Reasom for my "stupid question":

 

The listing I provided as http://maps.google.com/?cid=7968346477953692225 is unverified and can't be in any users dashboard.

Please clarify this.

 

(and no don't recalim it yet)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile