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Duplicate Google+ Page deleted but still showing up on search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

I am having the same problem as some threads here - for some reason had duplicates for the same business: 

Dingley Eye Centre

116 Centre Dandenong Road, Dingley Village VIC 3172

03 9551 4244

 

There were originally three. I deleted one successfully (is it was unverified) and tried to merge the remaining two (both verified) with no success - as there was no option to select the duplicate page to merge. 

 

I eventually deleted one of the two pages - the deleted one doesn't show up on MyBusiness dashboard anymore but it still shows up when doing a slightly different search for the business on Google:

 

Search: Dingley Eye Centre (deleted page comes up)

Search: Dingley Eye Village (current page comes up - slightly different profile as it has 1 review and has practice opening times)

 

How do I consolidate these two pages? I thought deleting one without the review would fix it but unfortunately no!

 

Any help most appreciated! 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Dingley E
February 2016

Re: Duplicate Google+ Page deleted but still showing up on search

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hi @Dingley E

If you haven't seen it before (or if anyone looking for a solution later stumbles across this thread) Joy wrote up a good article recently for taking care of duplicates that you can check out. 
http://www.joyannehawkins.com/the-proper-way-to-deal-with-duplicates-in-google-my-business/

In your case, looks like you got one of the three deleted, so that left two... one of which is verified:
https://plus.google.com/113936883403034457341/about

and one of which is not verified:
https://plus.google.com/113343995166179142235/about

For a case like that, you can go to map maker and have the unverified one marked for deletion:
http://www.google.com/mapmaker?gw=90&cid=5256134427565988512

And it looks like that was almost done even, just the wrong button was hit. This second listing isn't marked for deletion, it was marked that the location has been closed... which you definitely don't want. No good if Google accidentally gets the idea that your business is no longer there. 

I'm not 100% sure how to get that fixed since it's already been marked closed, but hopefully one of the map maker pros will see this and get the ball rolling in the right direction. Hope that helps. 

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

View solution in original post

Re: Duplicate Google+ Page deleted but still showing up on search

Marked as Best Answer.
Solution
Accepted by topic author Dingley E
February 2016

Re: Duplicate Google+ Page deleted but still showing up on search

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hi @Dingley E

If you haven't seen it before (or if anyone looking for a solution later stumbles across this thread) Joy wrote up a good article recently for taking care of duplicates that you can check out. 
http://www.joyannehawkins.com/the-proper-way-to-deal-with-duplicates-in-google-my-business/

In your case, looks like you got one of the three deleted, so that left two... one of which is verified:
https://plus.google.com/113936883403034457341/about

and one of which is not verified:
https://plus.google.com/113343995166179142235/about

For a case like that, you can go to map maker and have the unverified one marked for deletion:
http://www.google.com/mapmaker?gw=90&cid=5256134427565988512

And it looks like that was almost done even, just the wrong button was hit. This second listing isn't marked for deletion, it was marked that the location has been closed... which you definitely don't want. No good if Google accidentally gets the idea that your business is no longer there. 

I'm not 100% sure how to get that fixed since it's already been marked closed, but hopefully one of the map maker pros will see this and get the ball rolling in the right direction. Hope that helps. 

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Duplicate Google+ Page deleted but still showing up on search

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi @james w,

Thanks so much! I wish I had come across the page written by Joy at first instance - it was exactly what I needed! Shame that I had incorrectly deleted the duplicate pages on Google My Business (GMB) and as a result of that, the duplicate profiles were marked as closed (not deleted as I would have wanted).

I have now contacted GMB and they are now trying to merge all three profiles.

Thanks so much again.. eternally grateful!



Re: Duplicate Google+ Page deleted but still showing up on search

Participant ✭ ✭ ☆
# 5
Participant ✭ ✭ ☆

Right on, glad I could help! 

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.