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Do not know the orginal email address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have switched between multiple marketing firms and are uncertain as to what the email address used to sign in to our google business account. I have attempted the steps given in the faq but have gotten nowhere. Can someone help us with this issue?

2 Expert replyverified_user

Re: Do not know the orginal email address

Top Contributor
# 2
Top Contributor
about what business do you speak?

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Do not know the orginal email address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Custom Audio Video
48 B Pennington Drive Bluffton, SC 29910
(843)815-5130
https://plus.google.com/110476277596423087830/posts

Re: Do not know the orginal email address

Top Contributor
# 4
Top Contributor
Hi Sandy

You need to follow the steps in this article: https://support.google.com/business/answer/4566671?hl=en to regain control over that page.

Priya Chandra, Google My Business Top Contributor
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Re: Do not know the orginal email address

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
The problem is that we do not know the email that was used to setup the Google Business. If I go through the "forgot user name" sequence I get nowhere.

Re: Do not know the orginal email address

Top Contributor
# 6
Top Contributor
Hi Sandy

If you follow the steps in the article I linked to, then you don't need to know the email address taht was originally used. You'll be able to start from scratch in terms of requesting access, using an account that you do have access to.

Priya Chandra, Google My Business Top Contributor
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Re: Do not know the orginal email address

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Sandy,
I'm going through the exact same problem and I've completed the steps in your article. Google has not been helpful with this and just tells me that since the listing is active there is nothing more to be done.

Re: Do not know the orginal email address

Top Contributor
# 8
Top Contributor

Hi @Melody B

 

Can you start a new thread please with your full business details (name, address and the Maps listing you are trying to get control of) - that will allow us to provide you with appropriate help.

 

Thank you.


Priya Chandra, Google My Business Top Contributor
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