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Desired custom URL was already in use by another account that I control

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# 1
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Our business had two Google+ pages created with two different accounts.  I deleted all of the products and then the actual Google account for one of the duplicates.  I want to use the custom URL that was used by the account that I deleted.  Even though the duplicate Google+ page and the account used to create it have been deleted, I'm still asked to "add a few characters" to the end of the URL for the remaining page.  Why is this and how can I fix it?  I want the custom URL to be just the business name.

Screen Shot 2016-08-28 at 4.46.09 PM.png

 

 

Datwyler Orthodontics

3907 Park Dr. #240

El Dorado Hills, CA 95762

(916) 939-2330

https://plus.google.com/u/0/b/115742562010081943850/115742562010081943850/about

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Tony T
August 2016

Re: Desired custom URL was already in use by another account that I control

Top Contributor
# 2
Top Contributor
this isn't really a GMB related question as managing "customer" URls is G+ matter.
But I can tell you that an accepted custom URL doesn't get "released" for new G+ purposes if the page having gotten the custom URL got deleted.
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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile