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Designer has listed business as 'permanently closed' and is holding the ownership hostage

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our business has maliciously been listed as 'permanently closed' by a designer who is holding ownership of the listing hostage, refusing to allow an ownership transfer when requested by Google.

 

We have been in contact with the support team  for 3 weeks now and are not getting any help - we have emailed from email addresses on the company domain and provided ample legal documentation to prove we own the business. 

 

What can we do to escalate this and resolve this ASAP, we are losing sales and it is ridiculous that a company like Google cannot rectify a blatant mis-use of their services and terms, especially when ownership is so easily identifiable through the email domains and documentation. 

 

The listing is as follows:

 

 

https://www.google.co.uk/maps/place/Manicomio+Gutter+Lane/@51.5154948,-0.0975561,17z/data=!3m1!4b1!4...

1 Expert replyverified_user

Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

Top Contributor
# 2
Top Contributor

@Alexei Z 

sounds weird  

Have you tried the official procedure "Someone else verified my business" already?

It included the option to contact business support after a week or so.

They also should be able to reopen the business as they just can call the phone number during your opening hours.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

[ Edited ]
Top Contributor
# 3
Top Contributor

your last and my response have been crossing.

Nevertheless:
please respond: have you ask the support to re-open the business at least (beside of the ownership issue)?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Helmut thanks for the quick response. Yes, we have tried those steps as well as submitted reports regarding the incorrect closure notice.

I really cannot believe that this hasn't been instantly resolved using verification of our email domains and documentation - is there any way we can escalate this beyond the support person handling our case? We have requested she do so, and got the following reply which is absolutely ridiculous considering the information we have provided to prove ownership of the company.

"Thank you for contacting Google My Business Support.
After escalating your concern we got a reply from our specialist team that in order to take acess of a business page you need to contact the page owner directly.As they are not ready to transfer the ownership of the listing to you.
If you are aware of the email address used to create the business page you can get the acess of the email by contacting the page owner."

Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

[ Edited ]
Top Contributor
# 5
Top Contributor

@Alexei Z

 

I'll escalate it to our Communication manager.

(an other case of hostage)

 

And I also have reported the issue via MapMaker to Google - referencing this thread here:Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thank you Helmut, very much appreciated.

Hoping they can help with a quick resolution for the sake of the business and the fact that the actions are a complete violation of Google's terms!

 

 

Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

Top Contributor
# 7
Top Contributor
as a first success I managed to get the listing reopened!
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Designer has listed business as 'permanently closed' and is holding the ownership hostage

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
We just noticed that! Brilliant, thanks very much for your help and following up.

Now we just need to get the listing reverified- I'm still trying via email but no luck. I know Google is able to reverify businesses (which we can do via phone, postcard or legal docs) but I think we just have a particularly unhelpful support agent.

I've actually also since noticed this is all against Google's own new listing rules (below) so surprising how difficult this is to resolve.

https://support.google.com/business/answer/3038177?hl=en-GB