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Claiming a business from a GAFE School

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 

I have been having an issue with the incorrect information displaying in our knowledge graph when searching "Stratford Hall" from Google.ca .  We have traced it down and have come across two entries of our Campus on Google Maps.  Upon speaking to the Map-Maker forum we have had the other location "Closed" in maps, now unfortunately when searching our campus the same knowledge graph comes up with the "Permanently Closed" title on it.  Map-Makers forum suggested I "Claim this business" with the correct Google maps page but unfortunately the Google Business console is not accessible with any of our school accounts because we are a GAFE school.  Do you have any suggestions?  

 

Thank you,

Brian

 

Stratford Hall School

3000 Commercial Drive

Vancouver BC

V5N 4E2

604-436-0608

http://www.stratfordhall.ca

 

Incorrect Google Plus page: https://plus.google.com/113961443872045025881/about

Incorrect Google Maps: https://www.google.ca/maps/place/Stratford+Hall/@49.2568675,-123.0526107,17z/data=!3m1!4b1!4m2!3m1!1...

Correct Google Maps: https://www.google.ca/maps/place/Stratford+Hall/@49.2589471,-123.0691545,17z/data=!4m6!1m3!3m2!1s0x5...

2 Expert replyverified_user

Re: Claiming a business from a GAFE School

Top Contributor
# 2
Top Contributor

@SH A

first of all I will ping a Canadian Fellow TC @JoyHawkins to chime in.

But I should hint on two facts:

 

A) your try to change the entry "Stratford Hall" for the old address changing it to the new address is in pending modus. And it isn't the recommended manner to deal with moved businesses

 

More: "Stratford Hall"   is under GoogleModeration so nobody of us can change much for this MM based "Stratford Hall"

B) as for the new address I wonder why there isn't a properly Postcode specified.

It's MM based entry is "Stratford Hall" and as you can see its not showing  its postal code "V5N 4E2"

Have no clue why this information  is missing.

 

What now?

Perhaps Joy can add in the new location the missing Postal code?

But if not I would at least recommend that you would claim the listing for the new location through this GMaps link and then left side the link "Claim this business".

Once it is claimed (means verified) you can change its address and add the postal code to it through your dashboard

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Claiming a business from a GAFE School

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi There,

Unfortunately one of the my primary problems is I am unable to "Claim this business" as this is a GAFE school and I cannot access the Google Business console.

Thank you for your help,
Brian

Re: Claiming a business from a GAFE School

Top Contributor
# 4
Top Contributor
Hey Brian,

Just to make sure I'm clear - for the one that's marked permanently closed, is that an old address that Stratford Hall used to be at before you guys moved?

Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Re: Claiming a business from a GAFE School

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi there,

That is correct, 3075 Slocan was the old address, whereas 3000 Commercial drive is the current address.

Thanks!

Brian Koryzma
Technology Support, Stratford Hall &
Nerd, Rent-A-Nerd Computer Services Inc.

[Description: Description: Description: Horizontal IB school]

Re: Claiming a business from a GAFE School

Top Contributor
# 6
Top Contributor
Brian,

No problem. There is a fix for this. I'll escalate it to Google so they can correct it.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual
Marked as Best Answer.
Solution
Accepted by topic author SH A
February 2016

Re: Claiming a business from a GAFE School

Top Contributor
# 7
Top Contributor
Brian,

Everything should be fixed now! :)

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Claiming a business from a GAFE School

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thank you very much. Looks great!

Thanks!

Brian Koryzma
Technology Support, Stratford Hall &
Nerd, Rent-A-Nerd Computer Services Inc.

[Description: Description: Description: Horizontal IB school]