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Has someone else verified your business? Learn how to recover ownership
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# 1
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1. Innovations Dentistry - Jake Hanus, D.D.S.

2. 14617 S Memorial Dr, Bixby, OK 74008

3. (918) 366-9500

4. https://goo.gl/maps/pBkHERt74Jp

5. http://innovationsdentistry.com/

 

https://support.google.com/business/answer/4566671?hl=en

"Someone else verified my business"

This did not mention what would happen if the current owner ignored/denied the request. I followed instruction, but my client has no idea who the 2 letter masked gmail account is that seemingly verified his business address while he transitioned into ownership/name change. How did this email/gmail account verify the address without ownership of the domain, or phone, or physical address?

 

I have submitted the request as indicated in the article above - however the form seemed to me more of a "suggestion for edits" type of form, more so than a "verify ownership" form.

 

I suppose I will wait 7 days and see what happens.. although it would be nice to combine 2 forms of identify (a phone verification + domain verification) to override existing ownership immediately. What happens if the mystery owner approves the edits... do they maintain ownership? My Business and location verification has changed quite a bite over the past and it's hard to stay updated.

 

I am currently unable to implement AW location extensions due to mystery owner and could use immediate support if possible. Any tips on resolution would be appreciated.

 

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Accepted by topic author Hunter F
April 2017

Claim Google My Business Page

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# 2
Top Contributor

Hi @Hunter F

 

You've gone through the right process, so it's a matter of patience.  

 

The seven days is fixed. If the current owner does not add you to the listing, you'll be able to be assigned as owner by Google.  

 

Post back after the required time if there are any further issues.


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Margaret O · Google My Business Top Contributor

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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Hunter F
April 2017

Claim Google My Business Page

Top Contributor
# 2
Top Contributor

Hi @Hunter F

 

You've gone through the right process, so it's a matter of patience.  

 

The seven days is fixed. If the current owner does not add you to the listing, you'll be able to be assigned as owner by Google.  

 

Post back after the required time if there are any further issues.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Claim Google My Business Page

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# 3
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Glad to hear I am on the right track. Hopefully all goes well! Thank you Margaret.

Claim Google My Business Page

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# 4
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After many months, I still was not given permission to take owernship of the page. Some of the issues have subsided, such as the duplicate location marker. However, the business page remains out of date with the previous owners (from 4 years ago's) pictures. Because we weren't able to update and acquire ownership of the Google Business listing, even after waiting for mailed confirmations that were supposedly not sent (my client wouldn't lie about not receiving these), my client is forced to have ancient photos from a previous owner highlighted on his search results day after day. This is a dentist office, so it can make a big impression when the dentist's photo is the first thing you see on the meta sidebar when searching exact queries related to the business. I suppose I'll keep waiting patiently. Good luck

Re: Claim Google My Business Page

[ Edited ]
Top Contributor
# 5
Top Contributor

Hi @Hunter F

 

 

This is a little confusing. 

The listing (link above) remains claimed. If the process had reached the point of a postcard verification, the listing should be showing as unclaimed.

 

Do you have a caseID or any correspondence about the ownership transfer request you can share?  I'd like to take this up with Google and they prefer to have something (like a caseID) to investigate.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog