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Can't verify new business because of old verified business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have bought an existing restaurant and are in the process of a complete brand overhaul, but the physical address and phone number are staying the same. I have deleted the previous business's profile but Google won't let me verify it because the previous business was verified. 

 

Old business: Displace Hashery
New business: The Blenheim

Address: 3293 West 4th Ave Vancouver, BC V6K 1R8

Google Maps URL: https://www.google.ca/maps/place/Displace+Hashery/@49.2686885,-123.1795548,17z/data=!3m1!4b1!4m5!3m...

New website: www.blenheimpub.com

Can't verify new business because of old verified business

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

 Hi @Jessica G - Are you able to gain access to the Google My Business listing from the previous owner? 

 

You wrote that you have deleted the previous business profile - did you do this in GMB dashboard?

Can't verify new business because of old verified business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Nathan, thanks for replying. I previously had access and was the owner of the old business's listing. I then deleted the profile because the business is no longer active. I have since tried requesting ownership of the page again but only receive "Sorry, we're having some issues at the moment. Please try again later" and the request isn't sent.