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Can't respond to reviews

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been able to reply to all previous reviews. But now I cannot. From time to time I have also been recieving a call to update my google listing, but when I call you guys, y'all tell me you don't know what I'm talking about and say it's probably another company scaming me. Any possible corrilation? 

 

Why can't I respond to reviews all of a sudden?