AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
2.3K members online now
2.3K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Can't get access to Google Business Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am the owner of this business.  I have admin control of all of our email addresses.  I am trying to edit our google business listing but apparently someone else has ownership.  I have requested access twice but neither time it was successful.  All I am told is that the email address ma****@*****.com has ownership. There is no one in my business with the business email address that starts with "ma".  

 

Can someone help me so I can take ownership of the google business page for my business which is Camp North Star Maine.

 

Thank you

1 Expert replyverified_user

Re: Can't get access to Google Business Account

Top Contributor
# 2
Top Contributor

Hi @Camp N

 

Can you please provide the Map Url >> to the business listing.

 

I can then ask for it to be investigated.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Can't get access to Google Business Account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Re: Can't get access to Google Business Account

Top Contributor
# 4
Top Contributor

Hi @Steven B

 

Yup, thats it.

 

I will ask them to check.

They may need to email you on the requested email to confirm, so keep an eye out.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Can't get access to Google Business Account

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks Tim.  I haven't received an email yet.  I appreciate your help.

Re: Can't get access to Google Business Account

Top Contributor
# 6
Top Contributor

Hi @Steven B

 

I have just had a response back >> if the listed owner has not responded within 7 days then you will be automatically be able to claim ownership in your account dashboard.

 

https://business.google.com/manage/

 

Which should be 4 Nov.

 

Please check then.

 

If it does not allow via dashboard, please take screenshot.

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Can't get access to Google Business Account

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Tim,

 

I still haven't received any response from Google.  How can I get access to may account?  

 

Thanks,

 

Steven

Re: Can't get access to Google Business Account

Top Contributor
# 8
Top Contributor

Hi @Steven B

 

I have escalated again, because I was told, there was supposed to be an automatic transfer to new account after 7 days. 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Can't get access to Google Business Account

Top Contributor
# 9
Top Contributor

Hi @Steven B

 

They have come back to me and saying that from their end it looks like ownership was transferred.

 

Please log into your dashboard >> https://business.google.com/manage/

 

And confirm please



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership