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Business verification

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Pensacola Beach Marina is not owned by the people using it's name on Google maps. I am the manager of Pensacola Beach Marina & Charters and we are struggling to get admin rights from the guy that is using it to his business advantage. He also charters fishing charters with his actual business here in Pensacola, Florida with a completely different name and owns a website domain with part of our name. He is putting his website (the one with part of our name)  and phone number on Google maps and getting phone calls that should be coming to Pensacola Beach Marina & Charters. I contacted Google multiple times and they say as long as he owns the domain they don't care if rhe owns the business or not. They also do not mind that he is unethically stealing our business. Verification of ownership is not happening here on Google maps or Google my business and Google is contributing to dishonest business tactics. We have gotten no real help with this and are terribly disappointed with google.

1 Expert replyverified_user

Re: Business verification

Top Contributor
# 2
Top Contributor

Hi @Betsy W

 

I don't think Google quite put it like, If he has a domain we don't care :)

 

However their website does label and market the site / business as Pensacola Beach Marina ( domain does not matter ). As far as i can tell there are no legal restrictions / trademark on Pensacola beach marina, so anyone can call their business that.

I called the business and this is the name they answer the phone with, so that is the name of the business.

 

However I looked at your website and both addresses are the same. I can also see your name and tel number in street view.

 

The one thing I can't find is your Google business page ... do you have one ? Because when someone searched for  Pensacola Beach Marina & Charters, then your business page would show up.

 

Can you get back to me about your business page please and then will look at next step.

 

PS:  Your websites <title> is set as Home , which is not good for anyone.

 

Can you get your developer to set your Website <title> as Pensacola Beach Marina & Charters

 

 

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Re: Business verification

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Pensacola Beach Marina is owned by someone other than the person who owns
the domain pensacolabeachmarina.com which displays the phone number
850-449-4750 (a phone number that goes to a Hot Spots employee). The
website on Google maps is their website. Our phone number is currently
displayed on Google maps but if someone goes to the website for information
they get their phone number not ours which is 850-932-0304. They do have an
automated system that answers as Pensacola Beach Marina...that does not
make them the owners. They rent a space here and own Hot Spots Bait and
Tackle and Hot Spots Charters...NOT Pensacola Beach Marina. They are
getting business by using our name and chartering their own boats. They
tell customers some of our captains are no longer in business and they are
in business. They are stealing business from us by using our name. The
legitimate website for our marina is www.pensacolabeachmarinacharters.com
and we would love to have it displayed on Google maps with our real phone
number under our actual name.

Betsy Walker

Re: Business verification

Top Contributor
# 4
Top Contributor

Hi @Betsy W

 

Did you read my last reply. 

 

You have not replied if you have created your own business page, guess not.

 

Please go here and create your Google business page : https://www.google.com/business/

 

I would also recommend to take my advise on your website <title> this will help your business page ( once created and verified ) appear for your name.

 

I will bump up this page and ask for the team to take a look.

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Business verification

Top Contributor
# 5
Top Contributor
I just noticed that you tried to create a business page already but has become suspended

https://plus.google.com/101602760599506885406/about

I recommend correcting the name with & Charters, then contact support to get it reinstated.

https://support.google.com/business/contactflow



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Business verification

Top Contributor
# 6
Top Contributor

Hi @Betsy W

 

The team just got back to me and have taken action on the business page.

 

In the mean time please follow up on all my other suggestions.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership