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Business listing incorrect in Google Search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My client just recently opened up an additional business in another state. We set up all the necessary requirements that Google requested. The only way we can actually see the correct information is to type in the company name and address. Otherwise Google defaults to some generic page which shows a wrong address when doing a search by company name and city and or state. How to fix this I do not know. Have reported an edit to google many times on the bogus one which was created by Google not the client, but to no avail. Any thoughts on this.

Google Search: murkin group clinton illinois (pulls up incorrect info.)

Google Search: murkin group 604 West Side Square Clinton, IL 61727 (pulls up the correct info.)

 

The Murkin Group LLC

604 West Side Square Clinton, IL 61727

Phone:(855) 432-0898

https://plus.google.com/100790283849091383535/about (this business is verified)

 

 This is the correct one.

 

This is the incorrect one

1 Expert replyverified_user

Re: Business listing incorrect in Google Search

Top Contributor
# 2
Top Contributor

Hey @Joseph P

 

did you moved somehow from "219 E Main St, Clinton, IL 61727, United States" to now  "604 West Side Square Clinton, IL 61727"?

 

Am asking this because  I get the "old" (now marked as closed) address shown up if searching for ""the murkin group" near clinton illinois".

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listing incorrect in Google Search

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yes they moved and we let Google know through edits that they moved, but it
still shows up. The one showing that you see was created by Google not the
client.
Joseph Priser
President
*3 Shades of Blue Inc.*
*www.3shadesofbluewebdesign.com *
727.639.2283


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Re: Business listing incorrect in Google Search

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Yes they are at the 604 West Side address Client did not create the "old" Google did

Re: Business listing incorrect in Google Search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
We have tried on many occasions to edit the "old" and Google sent us a message that they would review the edits. But it has been over a month. Clients can't find the correct address as verified in G+ and Google for Business.

Re: Business listing incorrect in Google Search

[ Edited ]
Top Contributor
# 6
Top Contributor

Ok @Joseph P

 

don't touch both listings for a couple of days.

 

I will escalate both listings  to Google and I'm pretty sure our CM of the forum hopefully will  fix it.

 

escalated: moving of a certain business

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Joseph P
May 2016

Re: Business listing incorrect in Google Search

Top Contributor
# 7
Top Contributor
Google fixed it super fast!

Try seaching now for
"the murkin group" near clinton illinois
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listing incorrect in Google Search

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks and all is well now. Perfect I'm glad they did it so fast. Thanks Helmut

Re: Business listing incorrect in Google Search

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Good day Helmut

I have the same problem with one of my accounts. When I google the company's name it does not show, but when i search company name with full address it shows. Please help!!

Re: Business listing incorrect in Google Search

Top Contributor
# 10
Top Contributor

@AutoCity G

 

 

Please start your own thread.
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile