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Business listing incorrect in Google Search

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone,

 

There are two listings currently showing for my business - one is very old and the other is the new one I have created. On the old instance of the review, it is showing an old telephone number, incorrect contact details and I would like to remove this. 

 

There was an old business at the location previously that I had taken over, however it is now associating all the wrong information to my business. 

 

I am unable to request ownership as I don't even know if the previous owner is even contactable. I have tried to request ownership but it hasn't worked. 

 

The old instance is here: https://www.google.co.uk/search?q=owen+hearing+crowborough&rlz=1C1ASUC_enGB715GB716&oq=owen+heari&aq...

 

When you open the above you will see the old listing. 

 

I have already setup a new Google My Business profile, however within the dashboard the following error message shows:

 

Duplicate location
This location is a duplicate of a location that's already on Google. Learn more
 
I'm not sure what to do next? Could someone please help?
 
Thanks!

James