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Business listed at another address with contacts that no longer exist

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I manage a long distance walking trail "North Downs Way National Trail"- this was listed by the local authority that hosted my predecessor at the time using an email address and phone contacts that no longer exist. The business listing directs you to the wrong website, the wrong email and lacks any of the current detail. I need to get access to the business page, verify it under my own email address so i can manage it. 

 

Nothing on the Google support pages allows me to do this.

 

1 Expert replyverified_user

Re: Business listed at another address with contacts that no longer exist

Top Contributor
# 2
Top Contributor
I'm not sure:

is "North Downs Way National Trail" a business listing?

I couldn't find such.
Can you please provide a screen capture is you are talking about a listing of GoogleMyBusiness?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listed at another address with contacts that no longer exist

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
No- it is currently listed as North Downs Way- KCC Invicta House, Kent- this is a local authority building

https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=north%20downs%20way

We recently carried out a project with Google to become the 1st UK National Trail to appear on Google Maps and give 360 streetview panas with Google Trekker- 153 miles- so a little frustrating i can't edit the Google pages to direct people to the correct info here http://www.nationaltrail.co.uk/north-downs-way/google-trekker

I can't paste a screen capture in this text box unless you know something i don't?


Re: Business listed at another address with contacts that no longer exist

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

 

GoogleBus screengrabNDW.JPG

 

Re: Business listed at another address with contacts that no longer exist

Top Contributor
# 5
Top Contributor

what should be the new address of the listing "North Downs Way " in Maidstone where you serve the hikers?

 

The website http://www.nationaltrail.co.uk/contact doesn't give any information

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listed at another address with contacts that no longer exist

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi

 

Hosted at the Kent Downs Area of Outstanding Natural Beauty- the trail is 153 miles long and runs through remote countryside. This is the office i work from to manage the trail. 

Capture.JPG

Re: Business listed at another address with contacts that no longer exist

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
The address for the North Downs Way and the Kent Downs AONB office is the same- does this make sense?

We don't serve walkers from any of our offices- they use the local Pubs/ Cafes/ Shops along the trail- we did a project with Google to map the trail using streetview (Trekker) images and so the trail appears on Google Maps- 1st in UK- but i can't edit the Google Business page as this is "owned" by someone else. Kent County Council is the Head Office (Maidstone) of the local authority who host both the North Downs Way and Kent Downs AONB.

Re: Business listed at another address with contacts that no longer exist

Top Contributor
# 8
Top Contributor
I doubt you are eligible for a local GoogleMyBusiness page in this case.

Only businesses facing customers at their location or facign them at the business location are eligible.

Please read and refer to this HC article about the guidelines:
https://support.google.com/business/answer/3038177?hl=en

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listed at another address with contacts that no longer exist

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

 

Hi Helmut

 

Many (if not all) of our National Trails have Google Business pages- see South Downs Way below. It is how many of our users initially find out about us! We receive hundreds of calls and inquiries every day from people wanting to use the trail, but due to the nature and length of the trails it doesn't make sense to have offices, kiosks etc actually on the trails themselves (many are very remote!) so we have one point of contact for anyone needing help. 

 

However as the 1st UK trail to be mapped using Google Streetview and appearing on Google Maps I find it astonishing that not only am I not able to manage my own page but i'm now being told i don't have the right to have a page at all. Please see National Media coverage of our Google projects here:

 

https://www.youtube.com/watch?v=wkgyE7yhTA8

 

http://www.theguardian.com/uk-news/2016/mar/05/google-street-view-england-wales-national-trails

 

 

 

 

 

 

I really hope you can help me. 

 

 

 

SDW.JPG

Re: Business listed at another address with contacts that no longer exist

Top Contributor
# 10
Top Contributor

Sorry @Kent Downs T

But the South Downs Way has nothings to do with a business page of GoogleMyBusiness.

What you see right side this linked search result South Downs Way is a knowledge graph but this is based on any third part website (in this case on Wikipedia)

 

Again: such stuff isn't eligible for local pages.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile